| Term | Definition |
| manager | your coordinate the people, processes, and other resources of your operation |
| strategic plans | long range |
| tactical plans | mid-range |
| operational plans | short-term objectives |
| quality control program | a check for quality that is built into the production process to make sure products meet certain standards |
| situational management | the ability to use whichever approach their circumstances dictate |
| time management | the process of allowing time effectively |
| conceptual skills | include th efficient use of thinking, reasoning, and logic |
| working management plan | serves as a reference point for making short term decisions |
| tactical marketing objectives | a working management |
| organizational structure | shows how the departments in a business relate to each other |
| total quality management | a style of management based on customer satisfaction |