a process whereby information is channeled by a sender to a receiver through some medium
purposeful or goal directed
emotional state of the sender
directives; task information;feedback;sense of mission
feedback; warning; key stakeholders; morale and performance
coordination; sharing; multidisciplinary; emotional support
any individual in a position through which messages must pass plays the role of gatekeeper to some extent
an individual whose interactions include numerous contacts in the external environment
a person who has "the ability to informally influence other individuals attitudes or behavior in a desired way with relative frequency.
an individual who connects communication subsystems or networks in the organizaiton.
2 standards of controlling
Study of the similarities and differences of the two in order to analyze the disparities and/or likenesses between the two seemingly opposite fields.
legislative veto and consultations
favorite tool prior to 1983 supreme court ruling as one-house vetoes as unconstitutional
defines & limits
control over resources
information gathering and review
high public recognition & esteem, investigate complaints, resolute citizen-bureaucracy problems, typically address minor issues/abuses
citizens refuse to comply with public policy
characteristics of an ethical administrator. Assume responsibility; deal with people, sense of urgency, good listener, resourceful, self confident, teamwork
optimism, courage, fairness tempered by charity
not black or white, but shades of gray
grounded in puralism
individual is the best judge of self-interest; not expressed=not important
individual group linkage
interest group and political participation, group administrator linkage
hierarchical organized model with formal rules and regulations. power flows from the top down. decisions are technical in nature. rational unbiased decision-making.
budget, revenue & expenditure process, balance, implementation
how will the budget choices be made?
how much income will be availabe and from where?
which programs will get what?
how will revenues and expenditures be balanced?
how will the budget be put into operations?
Workload evenly shared between the workers and management with management performing the science and instruction and the workers performing the labor, each doing "the work for which is was best suited"
began the era of modern management
case study six
how a city slowly drowned-chapter 8 in stillman
case study seven
the shooting at colombine high school-chapter 9 stillman
case study eight
torture and foreign policy- chapter 15 stillman
case study nine
death of a sky satellite program-chapter 12 stillman
case study ten
geroge tent and the last great days of the CIA-chapter 16 stillman
Resigned after falsely claiming that Iraq has weapons of massive destruction.