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Duration

the length of time you've known a person

Intimacy

how close you feel to a person

Protocol

specific conventions of behavior

Assertive

expressing yourself directly and forcefully

Courteous

polite and respectful of others

Tact

quality that allows people to speak without giving offense

Specific

detailed and particular

Relevant

connected to the issue at hand

Sincere

honest, natural, and believable

Paralanguage

use of vocal effects to express meaning

Volume

raising your voice or giving emphasis to words

Rate

speeding up or slowing down

Inflection

a change in the pitch of your voice

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