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Managing Knowledge

According to your reading of the text, Procter & Gamble's use of DSS illustrates the use of information systems to implement which common business strategy?

a. Low-cost leadership
b. Product differentiation
c. Focus on market niche
d. Strengthen customer and supplier intimacy

a. Low-cost leadership

What quality of the DSS that Procter & Gamble employed was most integral to the determination of an effective solution for optimizing their supply chain?

a. Ability to evaluate large quantities of data
b. Use of forecasting models
c. Support of unstructured decision-making
d. Use of expert systems

a. Ability to evaluate large quantities of data

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:

a. Undocumented
b. Unstructured
c. Documented
d. Semistructured

b. Unstructured

The type of decision that can made by following a definite procedure is called a(n):

a. structured decision.
b. unstructured decision.
c. semistructured decision.
d. procedural decision.

a. structured decision.

These types of decisions are more prevalent at lower organizational levels:

a. procedural decisions.
b. unstructured decisions.
c. structured decisions.
d. semistructured decisions.

c. structured decisions.

These types of decisions are most common at higher levels of management:

a. semistructured decisions.
b. unstructured decisions.
c. structured decisions.
d. undocumented decisions.

b. unstructured decisions.

Rank-and-file employees tend to make more of these types of decisions:

a. semistructured.
b. documented.
c. structured.
d. procedural.

c. structured.

Which type of decision is deciding whether to introduce a new product line?

a. procedural decision.
b. unstructured decision.
c. semistructured decision.
d. nonprocedural decision.

b. unstructured decision.

Calculating gross pay for hourly workers falls into which category of decision-making?

a. Structured
b. Documented
c. Unstructured
d. Procedural

a. Structured

Which phase of decision making finds or recognizes a problem?

a. Design
b. Intelligence
c. Choice
d. Implementation

b. Intelligence

The idea that a decision reflects a rational process that can be made understandable to others reflects which quality dimension?

a. Comprehensiveness
b. Accuracy
c. Fairness
d. Coherence

d. Coherence

MIS typically produce:

a. new ways of looking at data that emphasize change, flexibility, and rapid response.
b. fixed, regularly scheduled reports based on data extracted from the organization's TPS.
c. solutions to semistructured problems appropriate for middle management decisionmaking.
d. responses to ad hoc queries, and graphic representations of existing data.

b. fixed, regularly scheduled reports based on data extracted from the organization's TPS.

Which of the following are types of intelligent techniques?

a. Knowledge management systems
b. Expert systems
c. Computer-aided design
d. Sensitivity analysis

b. Expert systems

Which of the following would NOT be classified as a type of intelligent technique?

a. Genetic algorithms
b. Case based reasoning
c. Neural networks
d. Virtual reality

d. Virtual reality

This application typically produces fixed, regularly scheduled reports based on data extracted and summarized from the organization's TPS:

a. MIS.
b. DSS.
c. ESS.
d. GDSS.

a. MIS.

These systems support decision-making by enabling users to extract useful information that was previously buried in large quantities of data:

a. GSS.
b. ESS.
c. TPS.
d. DSS.

d. DSS.

A DSS database is:

a. a collection of historical data extracted from transaction-processing systems.
b. a collection of current or historical data from several applications or groups.
c. a collection of external data typically mined from the Internet and other third-party
sources.
d. a collection of the corporations current transaction data.

b. a collection of current or historical data from several applications or groups.

The components of a DSS are the:

a. internal database, external database, and analysis tools.
b. data visualization tools, software, and graphics capabilities.
c. database, visualization tools, and analysis tools.
d. database, software system, and user interface.

d. database, software system, and user interface.

Which type of model is used to help managers estimate future conditions and sales figures resulting from these conditions?

a. Predictive
b. Statistical
c. Sensitivity analysis
d. Forecasting

d. Forecasting

Optimization models are often used to:

a. project future conditions and predict the effect of these conditions on sales.
b. determine the proper mix of products within a given market to maximize profits.
c. determine the price of a product given fluctuating sales and advertising budget.
d. establish the best relationship between price and sales and marketing budgets.

b. determine the proper mix of products within a given market to maximize profits.

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

a. Optimization model
b. Sensitivity analysis model
c. Goal seeking model
d. Forecasting model

b. Sensitivity analysis model

Backward sensitivity analysis software is used for:

a. supply chain optimization.
b. historical what-if analysis.
c. goal seeking.
d. reverse forecasting.

c. goal seeking.

This information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps:

a. GIS.
b. DSS.
c. GSS.
d. TPS.

a. GIS.

Which of Porter's competitive forces was at work in the Bermuda Department of Health's decision to develop an information system to help control their rat population?

a. Substitute products and services
b. New market entrants
c. Traditional competitors
d. None, in this case, Bermuda's problem was based on the quality of their product

c. Traditional competitors

ESS:

a. support the structured decision making of senior executives.
b. have a digital dashboard as a key feature.
c. are transaction processing systems for monitoring a firm's performance and
environment.
d. like DSS, are based on information derived from a company's transaction processing
systems.

b. have a digital dashboard as a key feature.

GDSS:

a. is designed to allow meeting attendees to share their thoughts in real-time with their
peers.
b. supports decisions that require knowledge about the geographic distribution of
resources.
c. are typically used with geographically dispersed attendees.
d. implement structured methods for organizing and evaluation ideas.

d. implement structured methods for organizing and evaluation ideas.

Expert systems:

a. solve problems too difficult for human experts.
b. are based on DO WHILE rules.
c. work in very limited domains.
d. share characteristics with mainframe computing.

c. work in very limited domains.

An inference engine is:

a. a data mining strategy used by intelligent agents.
b. the programming environment of an expert system.
c. a method of organizing expert system knowledge into chunks.
d. a strategy used to search through the rule base in an expert system.

d. a strategy used to search through the rule base in an expert system.

Virtually all expert systems deal with problems of:

a. associative data.
b. classification.
c. logic and control.
d. unstructured decision-making.

b. classification.

Systems whose architecture is based on the human brain's mesh-like neuron structure are called:

a. knowledge-based systems.
b. neural networks.
c. fuzzy logic systems.
d. expert system.

b. neural networks.

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes:

a. neural network.
b. expert system.
c. case-based reasoning.
d. fuzzy logic.

a. neural network.

Genetic algorithms:

a. develop solutions to particular problems using fitness, crossover, and mutation.
b. represent knowledge as groups of characteristics.
c. do not work for most problems.
d. are based on logic.

a. develop solutions to particular problems using fitness, crossover, and mutation.

To automate routine tasks to help firms search for and filter information for use in
electronic commerce and supply chain management a firm would most likely use:

a. CAD systems.
b. virtual reality systems.
c. fuzzy logic systems.
d. intelligent agents.

d. intelligent agents.

Expertise and experience of organizational members that has not been formally documented best describes:

a. wisdom.
b. information.
c. data.
d. tacit knowledge.

d. tacit knowledge.

What are the two major types of knowledge management systems?

a. Management information systems and decision support systems
b. Enterprise systems and knowledge management systems
c. Expert systems and knowledge work systems.
d. Enterprise-wide knowledge management systems and knowledge work systems

d. Enterprise-wide knowledge management systems and knowledge work systems

A system for organizing structured knowledge in a repository where it can be accessed throughout the organization best describes:

a. document database.
b. expert system.
c. structured knowledge system.
d. knowledge network system.

c. structured knowledge system.

In a structured knowledge system, all documents are __________ with the proper classification.

a. tagged
b. linked
c. tupled
d. referenced

a. tagged

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes:

a. knowledge worker system.
b. employee relationship system.
c. employee management system.
d. learning management system.

d. learning management system.

A ________________________ is very important to a knowledge worker's system.

a. computer-aided design tool
b. financial analysis system
c. collection of data visualization tools
d. user-friendly interface

d. user-friendly interface

_______________________________ often are designed and optimized for the specific tasks to be performed.

a. Graphics programs
b. Knowledge workstations
c. Virtual simulators
d. CAD stations

b. Knowledge workstations

Which of the following would NOT be classified as a knowledge work system?

a. Computer-aided design
b. 3D Visualization
c. Investment workstations
d. Case-based reasoning

d. Case-based reasoning

CAD workstations:

a. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.
b. provide an important source of expertise for organizations.
c. allow groups to work together on documents.
d. are high-end PCs used in the financial sector to analyze trading situations
instantaneously and facilitate portfolio management.

a. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

Virtual reality applications for the Web use a standard called:

a. CAD.
b. VRML.
c. VML.
d. TCP/IP.

b. VRML.

Investment workstations:

a. provide engineers, designers, and factory managers with precise control over
industrial design and manufacturing.
b. provide an important source of expertise for organizations.
c. allow groups to work together on documents.
d. are high-end PCs used in the financial sector to analyze trading situations
instantaneously and facilitate portfolio management.

d. are high-end PCs used in the financial sector to analyze trading situations
instantaneously and facilitate portfolio management.

Virtual reality systems:

a. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.
b. provide an important source of expertise for organizations.
c. allow groups to work together on documents.
d. provide drug designers, architects, engineers, and medical workers with precise, photorealistic simulations of objects.

d. provide drug designers, architects, engineers, and medical workers with precise, photorealistic simulations of objects.

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