A transactional process between people who perceive incompatible goals, scarce resources, or interference in achieving their objectives
How types of Conflict ?
There are seven types of conflict.
Erupts suddenly and involves heated emotional exchanges.
("I've had it! Get out of my face or you'll be sorry.")
Calmly and rationally discussed by participants.
("Let's talk this through. We can figure it out.")
Follows a predictable and repeated pattern.
("Oh no, here we go again.")
Not discussed or explicitly recognized by participants.
("The tension is so thick you can cut it with a knife.")
Playful in intent. ("We're just joking.")
Marked by exchanges of hostile sarcasm.
("How can you afford that? Did you win the lottery?")
Characterized by one partner's silence across two or more encounters. ("He's freezing me out.").
Combatantsusations at each other that have little to do with the disagreement at hand—"Oh yeah? What about the time when you completely forgot our anniversary?"
The ability to influence or control other people and events.
Power is balance in a relationship.
Unbalance power in the relationship.
To acquire power, you must possess or control some form.
(a resource that other people value)
Includes material things such as money, property, and food.
Comprises special skills or knowledge.
Social network currency
A person who is linked with a network of friends, family, and acquaintances with substantial influence.
Personal characteristicsphysical beauty, intelligence, charm, communication skill, and sense of humor that people prize as desirable in a particular culture
When you share with someone else a close bond that no one else shares.
Cultures also differ widely in the degree to which people view the unequal distribution of power as acceptable.
Approach to conflict, (in which you ignore or communicate ambiguously about the situation.)
In which a person avoids a serious source of conflict by joking about it or changing the topic.
Another form of avoidance is communicating in a negative fashion and then abandoning the encounter by physically leaving the scene or refusing to interact further.
In which our repressed annoyance grows as the mental list of grievances we have against our partner accumulates
The perception that a conflict exists when in fact it doesn't.
One person abandons his or her own goals and acquiesces to the desires of the other person.
When you use that approach, you confront others and pursue your own goals to the exclusion of theirs.
Adramatic rise in emotional intensity and increasingly negative and aggressive communication.
occur when people get so angry and frustrated that they declare the end of the relationship, even though breaking up wasn't a possibility before the conflict.
Messages that are honest in content but have been kept hidden to protect a partner's feelings.
The most constructive approach for managing conflict is, treating conflict as a mutual problem-solving challenge rather than something that must avoided, accommodated, or competed over.
Some conflicts end through, the sudden withdrawal of one person from the encounter.
Occurs when one person gets his or her way by influenc ing the other to engage in accommodation and abandon goals.
Both parties change their goals to make them compatible.
The two sides preserve and attain their goals by developing a creative solution to their problem.
May result if the people involved are able to control their negative emotions and still collaboratively manage the conflict.
In which a woman pursues conflict by demand¬ ing that her goals be met and a man responds by withdrawing from the encounter.