Comm Review CH 9
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37 terms
Terms | Definitions |
|---|---|
 Conflict | A transactional process between people who perceive incompatible goals, scarce resources, or interference in achieving their objectives |
| How types of Conflict ? | There are seven types of conflict. |
| Blow-up | Erupts suddenly and involves heated emotional exchanges. ("I've had it! Get out of my face or you'll be sorry.") |
| Civil | Calmly and rationally discussed by participants. ("Let's talk this through. We can figure it out.") |
| Deja vu | Follows a predictable and repeated pattern. ("Oh no, here we go again.") |
| Indirect | Not discussed or explicitly recognized by participants. ("The tension is so thick you can cut it with a knife.") |
| Mock | Playful in intent. ("We're just joking.") |
| Sarcastic sniping | Marked by exchanges of hostile sarcasm. ("How can you afford that? Did you win the lottery?") |
| Silent treatment | Characterized by one partner's silence across two or more encounters. ("He's freezing me out."). |
| kitchen-sinking | Combatantsusations at each other that have little to do with the disagreement at hand—"Oh yeah? What about the time when you completely forgot our anniversary?" |
| Power | The ability to influence or control other people and events. |
| Symmetrical relationships | Power is balance in a relationship. |
| Complementary relationships | Unbalance power in the relationship. |
| Power currency | To acquire power, you must possess or control some form. (a resource that other people value) |
| Resource currency | Includes material things such as money, property, and food. |
| Expertise currency | Comprises special skills or knowledge. |
| Social network currency | A person who is linked with a network of friends, family, and acquaintances with substantial influence. |
| Personal currency | Personal characteristicsphysical beauty, intelligence, charm, communication skill, and sense of humor that people prize as desirable in a particular culture |
| Intimacy currency | When you share with someone else a close bond that no one else shares. |
| Power-distance | Cultures also differ widely in the degree to which people view the unequal distribution of power as acceptable. |
| Avoidance | Approach to conflict, (in which you ignore or communicate ambiguously about the situation.) |
| Skirting | In which a person avoids a serious source of conflict by joking about it or changing the topic. |
| Sniping | Another form of avoidance is communicating in a negative fashion and then abandoning the encounter by physically leaving the scene or refusing to interact further. |
| Cumulative annoyance | In which our repressed annoyance grows as the mental list of grievances we have against our partner accumulates |
| Pseudo-conflict | The perception that a conflict exists when in fact it doesn't. |
| Accommodation | One person abandons his or her own goals and acquiesces to the desires of the other person. |
| Competition | When you use that approach, you confront others and pursue your own goals to the exclusion of theirs. |
| Escalation | Adramatic rise in emotional intensity and increasingly negative and aggressive communication. |
| Sudden-death statements | occur when people get so angry and frustrated that they declare the end of the relationship, even though breaking up wasn't a possibility before the conflict. |
| Dirty secrets | Messages that are honest in content but have been kept hidden to protect a partner's feelings. |
| Collaboration | The most constructive approach for managing conflict is, treating conflict as a mutual problem-solving challenge rather than something that must avoided, accommodated, or competed over. |
| Separation | Some conflicts end through, the sudden withdrawal of one person from the encounter. |
| Domination | Occurs when one person gets his or her way by influenc ing the other to engage in accommodation and abandon goals. |
| Compromise | Both parties change their goals to make them compatible. |
| Integrative agreements | The two sides preserve and attain their goals by developing a creative solution to their problem. |
| Structural improvements | May result if the people involved are able to control their negative emotions and still collaboratively manage the conflict. |
| Demand-withdraw pattern | In which a woman pursues conflict by demand¬ ing that her goals be met and a man responds by withdrawing from the encounter. |
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