Nothing by mouth
Surgical removal of
surgically creating an opening
surgical repair or reconstruction of
What are the three layers of three layers of the skin?
Epidermis, Dermis, and Hypodermis
Another name for the throat is?
How many chambers does the heart have?
4 chambers - 2 upper (atrium) and 2 lower (ventricles)
The part of the urinary system that filters blood:
Physician who specializes in treating skin
Physician who specializes in the diagnosis and treatment of conditions affecting the endocrine system
Physicians who specialize in identifying and treating cancers.
Physician specializing in treating disorders of the female reproductive system
Physician who specializes in diagnosing and treating diseases and disorders of the internal organs and related body systems
Physician who diagnoses and treats disorders of the nervous system
Physician specializing in the treatment of babies/children
Physician specialist in disorders of the urinary and male reproductive systems
Physician who studies and treats diseases of the heart
Physician specialist in treatment of skeletal and joint disorders
A consent by a patient to undergo a medical or surgical treatment or to participate in an experiment after the patient understands the risks involved
Release of Information Consent
Signed consent to give information to insurance form
The assumption that in an emergency a patient who cannot give permission for medical care would give it if he or she could
Good Samaritan Laws
A series of State Laws designed to protect certain care providers if they deliver the standard of care in good faith, to the Level of their Training, and to the best of their abilities.
A prediction of the course of a disease
A financial aid form that requires supplemental information
Patient's statement describing symptoms, problems, or conditions as the reason for seeking health care services from a physician.
Physicians Desk Reference
Annual publication primarily for use by prescribers. contains several types of drug info identified by color coded pages, listed by generic and brand names as well as by manufacturer with colored pictures
The liability that results from getting medical attention
A claim against the patients created by getting medical attention
A price asked for services.
A specified amount of money that the insured will pay before an insurance company will pay a claim
A specific amount of money a patient is required to pay for a particular service.
The act of paying money
Making or becoming suitable
Reduces the patients account balance
Defined as the provision of medical care to physician colleagues or their families and staff free of charge or at a reduced fee.
A method that identifies what other name (or number) a record may be filed under.
Last Name Filing
A method which files patients last names alphabetically.
Each patient is assigned a number in this system, and the numbers are filed numerically.
Terminal Digit Filing
A kind of numeric filing in which the last two or three digits of each record number serve as the primary division under which a record is filed
A collection of data labeled file folders organized in a way that allows time sensitive documents.
A permanent document printed on paper.
Back Up Copy
A copy of a file created as insurance against the loss of the original.
The process or act of resolving a dispute
Assignment of Benefits
Authorization by policyholder that allows a health plan to pay benefits directly to a provider.
the activity of recording business transactions.
Provides operator to answer calls or take message for business when the phone is unattended or the business is closed
The process of acquiring funds that are due
An interconnected system of things or people
Mail that gives the sender proof of receipt from the U.S. Postal Service.
Continuous Educating Units (CEU's)
A measure used in continuing educational programs
Encounter form (Super Bill)
A list of the procedures and charges for a patient's visit
Define the letters of SOAP
S:Subjective Impressions; O; Objective Clinical Evidence; A: Assessment or diagnosis; P:Plans for further studies, treatments, or management
Progress Note Sheet
This is the sheet that the doctor writes on patients progress.
What is the general info on a Patient Information sheet?
Name,DOB,Sex,Phone#,SSN,Address,Insurance info, DL#
What are the requirements of an appointment book?
Size, number of columns, division of time between 10-15 time intervals
How do you "Mark" or matrix an appointment book?
By, going in the book and closing off appointments for the time intervals when the doctor is at lunch, or when the doctor will not be in the office.
How would you answer the phone in a Doctor's Office?
Smile,Screen Caller-be pleasant,low-pitched, clear and distinct.
Are you allowed to give information to a family member over the phone? What do you need to do that?
No, A signed consent to do so.
What is a positive Verbal Communication?
Smile, and pleasant
What is a negative nonverbal communication?
Grimacing, making faces, rolling of the eyes.
How would you handle an angry patient?
If patients do not keep their appointment what would you do as a receptionist?
Call the patient to confirm/remind.
What information do you get when a patient is calling to see the doctor?
Name, nature of call, date, and time of call
Medical information on a patient chart can be found where?
In the medical history
What information is on the TAB of a patients chart?
Patients name, color coded label, ans last year seen
If you are making an entry on a patients chart should you put your initials in the entry?
When maintaining confidentiality in an office give some rules about files and what should be done with them?
HIPPA, it should go in it's own folder and be labeled.
When you have a new patient they need to fill out an information sheet.You also need to make copies of what information?
License and Insurance Card
How do you verify insurance coverage?
Call insurance company
If you need to call in a prescription refill in a pharmacy what information would you give them?
5 types of business letters
Parts of a letter
letterhead,inside address,salutation,body,complimentary close,reference initials
All parts of the letter are aligned to the left margin.
Modified Block Style
The date and the closing of a block style letter start near the horizontal center of the paper instead of the left margin; paragraphs may be indented or they may be blocked at the left margin
Where the dates and signatures go on the left or right?
also called the write-it-once system; a method of tracking patient accounts that allows the figures to be proved accurate through mathematic formulas
form used with pegboard system to record daily patient transactions.
a form that lists the typical major services a facility department provides.
individual financial record indicating charges, payments, adjustments, and balances owed
written payment or money through a bank
A person to whom money has been or is to be paid.
Receipt or Statement
a business form giving written acknowlegement for cash received
Can be used to verify desposits and/or ascertain that a specific check has been deposited.