Business Communication Skills

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Created by:

tfitzgerald2015  on January 18, 2012

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Business Communication

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Business Communication Skills

Business Communication
communication occurring within the business environment
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Business Communication communication occurring within the business environment
Internal Communication communication that occurs within an organization
Horizontal Communication internal communication between employees on the same level; also
known as lateral communication
Vertical Communication internal communication between subordinates and superiors
Grapevine most widely used internal communication system; informal
communication where information flows rapidly but is often incorrect
External Communication occurs between an organization and the people outside the organization;
normally handled by a public relations manager
Formal Communication occurs in the form of presentations, interviews, publicity, letters and
promotions
Informal Communication occurs in the form of emails, meetings, face-to-face conversations and
through the grapevine
Encoding the process of the sender selecting and organizing the message that will
be sent
Decoding the process of the receiver breaking down and interpreting the message
Feedback the response the receiver provides to the sender's message
Body Language gestures and facial expressions
Space the physical distance between individuals
Intimate Zone 0-18 inches; close relationship such as parent/child
Personal Zone 18 inches to 4 feet; occurs between people who are well acquainted
Social Zone 4 to 12 feet; common for business events or meetings
Public Zone more than twelve feet; common in situations such as a speaker and an
audience
Paralanguage sounds, which do not have an exact written form
Ethical Messages are made based on moral principles and values
Legal Messages are made according to the law

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