Business Communication Skills
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Created by:
tfitzgerald2015 on January 18, 2012
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20 terms
Terms | Definitions |
|---|---|
 Business Communication | communication occurring within the business environment |
| Internal Communication | communication that occurs within an organization |
| Horizontal Communication | internal communication between employees on the same level; also known as lateral communication |
| Vertical Communication | internal communication between subordinates and superiors |
| Grapevine | most widely used internal communication system; informal communication where information flows rapidly but is often incorrect |
| External Communication | occurs between an organization and the people outside the organization; normally handled by a public relations manager |
| Formal Communication | occurs in the form of presentations, interviews, publicity, letters and promotions |
| Informal Communication | occurs in the form of emails, meetings, face-to-face conversations and through the grapevine |
| Encoding | the process of the sender selecting and organizing the message that will be sent |
| Decoding | the process of the receiver breaking down and interpreting the message |
| Feedback | the response the receiver provides to the sender's message |
| Body Language | gestures and facial expressions |
| Space | the physical distance between individuals |
| Intimate Zone | 0-18 inches; close relationship such as parent/child |
| Personal Zone | 18 inches to 4 feet; occurs between people who are well acquainted |
| Social Zone | 4 to 12 feet; common for business events or meetings |
| Public Zone | more than twelve feet; common in situations such as a speaker and an audience |
| Paralanguage | sounds, which do not have an exact written form |
| Ethical Messages | are made based on moral principles and values |
| Legal Messages | are made according to the law |
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