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communication the ability to express oneself in such a way that one is readily and clearly understood ambiguity vagueness and lack of clarity appearance the overall look than an employee presents to the job assumption acceptance of something as fact without evidence or proof attitude the overall emotional stance that a worker adopts toward his/her job, duties customers and co-workers clarification explanation and qualification of something clarity clear in intended meaning confidentiality to keep information about a customer from being disclosed without his/her consent consistency tendency toward uniformity in each occurance cultural bias a distortion of judgement of people based on culture/ social class discrimination preferential treatment or mistreatment of a person based on age/gender/race/etc enunciation the uttering of sounds-may be clear or unclear to the listener message discrepancy differences between in meaning between the message sent/received non-verbal communication communication expressed through body language(facial expressions) team oriented willing to work in any area of the pharmacy where assistance is needed