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A+ quiz

1 Which of the following types of software protection will help mitigate any threats coming from worm and Trojans?
A. Spam Blocker
B. Antivirus
C. Anti Spyware
D. Anti Adware

B

2 An end user is having problems printing from an application. The technician attempts to send a test page to printer. Which of the following BEST explains the reason the technician used a test page to trouble shoot the issue?
A. It clears the print queue and resets the printer memory.
B. It allows the technician to see the quality of the printer output.
C. The output of the test page allows the technician to initiate diagnostic routines on the printer.
D. It verifies connectivity and eliminates possible application problems.

D

3 Which of the following protocols is used to retrieve email?
A. SFTP
B. FTP
C. SMTP
D. POP3

D

4 On Windows 7, which of the following paths allows a user to configure a fingerprint reader?
A. Start > Settings > Device Manager > Biometric Devices
B. Start > Computer > Devices > Biometric Devices
C. Start > Settings > Control Panel > Biometric Devices
D. Start > Programs > System Settings > Biometric Devices

C

5 A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware faults?
A. Anti-static wrist straps
B. Compressed air
C. Anti-static wipes
D. Operating system rescue disk

B

6 Which of the following is the MOST effective means for a technician to prevent ESD damage when installing RAM?
A. Touching grounded metal before contacting components
B. Ensuring the AC plug has a ground post
C. Wearing a grounded wristband
D. Wearing rubber-soled shoes

C

7 Which of the following processor types is manufactured by AMD?
A. Celeron
B. Athlon
C. Pentium
D. Core 2 Quad

B

8 A laptop with an external USB hard drive and an external monitor is not booting from the internal hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to be stopping after POST. Which of the following will help troubleshoot the cause of problem?
A. Format the external USB hare drive.
B. Turn off the external monitor
C. Disconnect the external monitor
D. Remove and reset the laptop battery

C

9 A technician has completed upgrading a computer from Windows Vista to Windows 7. According to the system and video drivers need to be upgraded. Which of the following is BEST source for theses drivers?
A. The Microsoft Windows 7 website
B. The manufacturer's website
C. The windows Hardware Compatibility List
D. The drivers that came in the original Windows Vista Installation CD

C

10 A user made a change to their windows XP system that caused problems. The technician wants to restore the system on previous state. The technician cannot find the previous restore point. Which of the following is problem?
A. The technician is not in administrator mode.
B. System restore is turned off.
C. System 32 folder has been removed.
D. System restore is not supported on the OS version.

B

11 Which of the following is LAST step of troubleshooting theory?
A. Establish a plan of action to restore the problem and implement the solution.
B. Verify full system functionality and if applicable implement preventative measures.
C. Document findings, actions, and outcomes.
D. Question the user and identify user charges.

C

12 A technician is installing a program on a Windows Vista computer and the installation fails. Which of the following is NEXT step?
A. Reinstall Windows XP on the computer.
B. Contact the program's manufacturer.
C. Run the installer as an administrator.
D. Upgrade to Windows 7

C

13 Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
A. 4
B. 63
C. 64
D. 128

B

14Which of the following printer types requires the use of toner?
A. Impact
B. Inkjet
C. Laser
D. Thermal

C

15 Which of the following will BEST conserve resources and prolong equipment life?
A. Firmware updates
B. Power Management
C. Disk Defragmenter
D. Clean with a lint-free cloth

B

16 Which of the following describes keeping the desk area free of trip hazards such as loose cables?
A. Network interface
B. Client Configuration
C. Cable management
D. Personal Area Network (PAN)

C

17 Which of the following Network cables would a technician find on RJ-45 connector?
A. UTP
B. Coaxial
C. USB
D. Fiber

A

18 Which of the following ports does an impact printer use?
A. Wi - Fi
B. PS/2
C. USB
D. LPT

D

19 Which of the following functions can be performed by using the msconfig command?
A. Update the product key information for the Microsoft OS.
B. Prevent specific programs from beginning at the system startup.
C. Find specific information about the system hardware configuration.
D. Configure the boot order of the system hardware devices.

B

20 Which of the following would a technician use to install a manufacturer's image on a notebook?(Select two)
A. Recovery CD
B. System Restore Utility
C. Access a recent data backup
D. Utilize a Recovery Agent feature
E. Factory recover partition

A,B

21 Which of the following differentiates between passive and active cooling?
A. Active cooling allows heat to be transferred to a heat sink and distributed in a radiant fashion.
B. Passive cooling allows heat to be radiated away from the CPU by dispersion.
C. Active cooling does not require a thermal compound to sit between the CPU and the heat sink.
D. Passive cooling occurs when cool air or a liquid medium is passed across a surface of the CPU.

B

22 A user states that their laptop is not working. A technician determines the laptop is booting. But there is no image on the LCD Next, the technician plugs an external monitor into the laptop and it functions correctly. Which of the following should the technician do NEXT in troubleshooting this issue?
A. Reload the LCD drivers.
B. Check the alternate display switch.
C. Replace the LCD.
D. Check the back light is functioning correctly.

B

23 Which of the following security measures ensures an unauthorized user cannot boot to the OS without physical case?
A. Kerberos authentication
B. Bit Locker encryption
C. BIOS password
D. Disabling USB ports

C

24 In Windows Vista, in order to create a spanned volume, the additional disk(s) MUST.
A. Have unallocated space
B. Be compressed
C. Be encrypted
D. Contain the operating system

A

25 Which of the following interfaces would a technician use the launch IPCONFIG from?
A. MMC
B. Control Panel
C. Command Prompt
D. Task Manager

C

26 A user reports that they are unable to connect to any wireless network. The laptop technician verifies that the latest wireless drivers have been installed. Which of the following trouble shooting steps should also be taken to kept resolve this issue?
A. Remove unneeded peripherals
B. Check the switch for built - WIFI antenna
C. Replace network cable
D. Ensure NIC disabled

B

27 Which of the following commands will allow a technician to test a network card?
A. tracert comptia.org
B. ping 127.0.0.1
C. msconfig
D. ip config

B

28 A travelling user needs to use a printer in the business room in their hotel. They have a laptop with Windows 7. The printer has USB and Ethernet ports. The user connects the laptop to the USB post, and after the laptop installs the device the user cannot print. How can the user verify the connection?
A. Restart the print spooler service
B. Ping the printer
C. Try to print from another computer in the business room
D. Check the online status of the printer.

D

29 Which of the following is feature of a Docking Station?
A. Provides additional connectivity
B. Expands the laptop memory
C. Provides a built in tape device
D. Provides power surge protection

A

30 Which of the following is commonly used to create a LAN in home network? (Select two)
A. Switch
B. Satellite
C. DSL
D. Dial-up
E. Ethernet

A,E

31 Which of the following should be checked prior to an operating system being installed?
A. HDD
B. USB
C. RAM
D. HCL

D

32 Which of the following is a power supply that has one single plug and socket?
A. Heat sink
B. AT
C. ATX
D. UPS

C

33 Which of the following interfaces can support the MOST devices per port?
A. USB 1.1
B. Bluetooth
C. IEEE 1394
D. RS-232

A

34 Which of the following is an example of a serial port?
A. LPT1
B. PRN
C. COM1
D. VGA

C

35 Which of the following ports does Windows firewall open by default for Remote Desktop to work?
A. 25
B. 80
C. 3389
D. 8080

C

36 Which of the following are advantages of NTFS over FAT32? (Select TWO)
A. Read-only capabilities
B. Hidden files
C. Encryption
D. Full control capabilities
E. Increased security

C,E

37 Which of the following steps BEST describes how to replace a defective sound card in a desktop PC?
A. Put on anti-static strap, replace power supply, uninstall drivers, remove cover and cables including power cord, and put in new sound card
B. Uninstall drivers, remove all cables including power cord, remove cover, put on anti-static strap, remove memory, remove sound card, put in new sound card.
C. Put on anti-static strap, remove cover, remove all cables, remove sound card, put in new soundcard
D. Remove cover, uninstall drivers, remove all cables including power cord, remove sound card, and put in new sound card.

C

38 When looking for 32-bit applications installed on a 64-bit version of Windows Vista, a technician should look in which of the following default locations?
A. C \Windows\System32
B. C:\ProgramFiles
C. C:\Users\<user name>
D. C:\Program Files (x86)

D

39 Which of the following is the MOST secure communication method for a wireless network?
A. MAC filtering
B. WPA
C. WPA2
D. WEP

C

40 A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause?
A. The display is defective.
B. The video card needs to be flashed.
C. The internal adapter has not been disabled.
D. The new video card is defective.

C

41 Which of the following features are available in Windows 7 Professional beyond those available in Windows 7 Home Premium?
A. Home Group
B. Windows XP Mode
C. Aero Desktop
D. Internet Explorer 8

B

42 Antistatic devices should be used when:
A. Replacing hardware.
B. Lifting heavy equipment.
C. Updating software.
D. Cooling equipment.

A

43 Which of the following describes a secure connection over the Internet between two sites?
A. FTP
B. VLAN
C. VPN
D. HTTP

C

44 On a Windows XP machine, which of the following settings should be configured to allow dragging of files without holding the mouse button?
A. Scroll Lock
B. Sticky Keys
C. MouseKeys
D. Click Lock

D

45 A laser printer has an error 'tray two paper jam' but tray two does not have any paper in it. Which of the following should the technician do FIRST?
A. Replace the tray two paper sensor and run the printer self test.
B. Remove the tray two paper sensor and clean the print head
C. Check the tray two paper sensors for blockage and run the printer self test.
D. Check the tray two paper rollers for blockage clean the print head, and run the printer self test.

C

46 A technician troubleshooting an issue has implemented a solution. Which of the following is the NEXT troubleshooting step the technician should take?
A. Test the theory and validate the plan.
B. Ask the customer to describe the symptoms and identify any changes made to the computer.
C. Document findings, actions and outcomes.
D. Verify and implement preventative measures.

D

47 Which of the following is the LAST step of the troubleshooting theory?
A. Establish a plan of action to resolve the problem and implement the solution.
B. Verify full system functionality and if applicable implement preventative measures.
C. Document findings, actions, and outcomes.
D. Question the user and identify user changes

C

48 Which of the following is a networking technology used to create a Personal Area Network (PAN)?
A. Dial-up
B. Broadband
C. Bluetooth
D. Satellite

C

49 A user can no longer launch their word processing program. The program worked fine yesterday. Which of the following options could BEST be used to fix the word processing program?
A. Safe Mode
B. Automated System Recovery
C. Last Known Good Configuration
D. System Restore

D

50 Which of the following printers uses toner to transfer an image onto paper?
A. Inkjet
B. Laser
C. Impact
D. Thermal

B

51 Which of the following cables can be used to directly connect a laptop to a PC for ICS?
A. IEEE 1394 cable
B. CAT5 crossover cable
C. CAT5e patch cable
D. Parallel cable

B

52 A user reports a problem with a PC located in the same room as cement testing equipment. The room has adequate cooling. The PC will boot up but locks up after 5 to 10 minutes of use. After a lockup, it will not reboot immediately. Which of the following is the MOST likely problem?
A. The PC air intakes are clogged with cement dust.
B. The PC has a virus.
C. The power supply is underrated for the electrical load of the PC.
D. The CPU heat sink underrated for the CPU.

A

53 Which of the following is commonly used to restrict access to a network, based on the physical hardware address of the client's network device?
A. DHCP settings
B. MAC filtering
C. SSID broadcast
D. WEP key

B

54 Which of the following should be done FIRST when identifying and troubleshooting a problem?
A. Question the user and identify any user changes to the computer.
B. Establish a theory of probable cause.
C. Establish a plan of action to resolve the problem and implement the solution.
D. Test the theory to determine cause.

A

55Which of the following protocols is used to connect to a secure Internet website?
A. POP3
B. FTP
C. HTTPS
D. HTTP

C

56A military member has just returned to the United States from Europe and reports their personal desktop computer does not work. Which of the following is s the MOST logical solution to this problem?
A. The computer is unable to work in the US because of EU licensing arrangements
B. The power supply needs to be replaced with one rated for 110 watts
C. The power supply needs a power inverter to handle the change in cycles
D. The power supply voltage needs to be switched to 110 from 220

D

57A user states that a new graphical intensive application they are using will not load because it requires Direct3D to be enabled. Which of the following utilities would be used to enable this?
A. services.msc
B. appwiz.cpl
C. dxdiag.exe
D. msconfig.exe

C

58Which of the following board types can transmit data up to 8GB/s?
A. AGP
B. CNR
C. PCI
D. PCIe

D

59The Complete PC Backup feature is available in which of the following versions of Windows?(Select TWO)
A. Windows Vista Ultimate
B. Windows Vista Business
C. Windows XP Professional SP2
D. Windows 2000 Professional
E. Windows Vista Home Basic
F. Windows Vista Home Premium
G. Windows XP Home

A,B

60Which of the following cable types is not affected by electromagnetic interference but requires specialized tools and techniques to install?
A. CAT5e
B. Plenum coated STP
C. CAT6
D. Fiber optic

D

61Which of the following DSL types has the same upstream and downstream bandwidth?
A. IDSL
B. FIOS
C. ADSL
D. SDSL

D

62Which of the following types of printers uses a fuser to print a document?
A. Thermal
B. Laser
C. Inkjet
D. Dot Matrix

B

63Please refer to the attached graphic. Which of the following is the MAXIMUM amount of supported machines in the pictured setup?
A. 4
B. 5
C. 8
D. 15

A

64A technician receives a request to build a machine and install a 64-bit operating system. Which of the following processors would the technician use in this system?
A. Pentium 4
B. Athlon XP
C. Celeron
D. Itanium 2

D

65Which of the following is the key combination to resolve an inverted display?
A. Windows Key + ALT + U
B. CTR + ALT + Down arrow
C. SHIFT+ HOME + PG UP
D. CTR + TAB + Enter

B

66Which of the following network types allows for high speed data communication and is the MOST difficult to splice into?
A. Cable
B. DSL
C. Satellite
D. Fiber

D

67Which of the following provides the BEST transfer speed for a HDD?
A. SATA
B. IEEE 1394
C. EIDE
D. IDE

A

68A technician turns on the computer and a blue screen appears on the monitor with an error code. Which of the following is the BEST place for the technician to find out what this error code means?
A. Hardware manufacturer's website
B. Third party websites
C. OS manufacturer's website
D. Installation manuals

C

69Which of the following is commonly used to create a LAN in a home network? (Select TWO)
A. Switch
B. Satellite
C. DSL
D. Dial-up
E. Ethernet

A,E

70A technician has had several support requests for one PC. The technician has reseated the PCI cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC s issue?
A. Faulty RAM
B. 240 volt Kitchen outlets
C. Power Brownouts
D. Excessive Heat

D

71A technician inserts a Windows OS install disk into the CD-ROM to upgrade the OS on a computer but after several restarts, the computer does not boot from the disk. Which of the following MOST likely needs to be configured?
A. BIOS settings
B. Network Configuration
C. Repair Options
D. Wake On LAN settings

A

72A laptop with an external USB hard drive and an external monitor is not booting from the internal hard drive. Power has been verified and the battery is fully charged but the laptop appears to be stopping after POST. Which of the following will help troubleshoot the cause of this problem?
A. Format the external USB hard drive.
B. Turn off the external monitor
C. Disconnect the external devices.
D. Remove and reseat the laptop battery

C

73Which of the following Internet connections has the HIGHEST latency?
A. Cable
B. Satellite
C. DSL
D. Dial-up

B

74A customer reports the optical drive is no longer responding. Which of the following questions should be asked FIRST?
A. Did you log in with an administrator account?
B. Have you been to any inappropriate websites?
C. What have you changed since the optical drive worked properly?
D. What has changed since the optical drive worked properly?

D

75A technician installs a new graphics card in a computer and upon booting up nothing happens. The technician puts the old graphics card back into the computer and the computer boots up normally. Which of the following would be the BEST source of information to solve the problem?(Select TWO).
A. Chat room discussion online
B. Installation manual
C. Ask another technician
D. Manufacturer's website
E. OS forum online

B,D

76Which of the following is the MINIMUM memory requirement for installing Windows Vista Home Basic?
A. 1GB
B. 128MB
C. 256MB
D. 512MB

D

77Which of the following should be The FIRST step in troubleshooting a problem?
A. Establish a theory of probable cause
B. Establish a plan of action
C. Verify full system functionality
D. Identify the problem

D

78A technician installs an additional hard drive controller. Which of the following processes will MOST likely prevent errors?
A. 1) Apply System Updates2) Update the BIOS3) Install the card4) Install the driver5) Upgrade the Card Firmware
B. Install the card2) Update the BIOS3) Upgrade the Card Firmware4) Install the driver5) Apply System Updates
C. 1) Apply System Updates2) Install the driver3) Install the card4) Upgrade the Card Firmware5) Update the BIOS
D. 1) Update the BIOS2) Install the driver3) Install the card4) Upgrade the Card Firmware5) Apply System Updates

A

79A company printer is used to print payroll checks on paper forms with carbon backing. Which of the following is the BEST type of printer for this scenario?
A. Laser
B. Impact
C. Inkjet
D. Thermal

B

80Which of the following types of security concepts describe securing ports and protocols on a system?
A. Disk Encryption
B. Data classification
C. Social Engineering
D. Software Firewall

D

81Which of the following connectors uses the main board ATX connector type?
A. Centro nix
B. 20/24 pin
C. BNC
D. Molex

B

82Which of the following helps protect important confidential information from being publicly disclosed?
A. Hard drive wiping
B. Social Engineering
C. Classification
D. RAS server

C

83Which of the following devices is used to move frames between a source and destination based on a MAC address?
A. Repeater
B. Hub
C. Router
D. Switch

D

84Which of the following methods is the correct use of a KVM switch?
A. To connect multiple monitors to one computer.
B. To connect multiple computers to one set user interface.
C. To connect multiple computers to each other.
D. To connect multiple keyboards to one computer.

B

85While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall should be set to which of the following?
A. Block incoming and outgoing connections.
B. Turned off or disabled.
C. Block outgoing connections.
D. Block incoming connections.

D

86Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority?
A. UTP
B. Coaxial
C. Fiber optic
D. STP

C

87The most important customer a technician has is:
A. The customer standing right in front of them.
B. The customer who owes the company the most money.
C. The customer calling on the phone.
D. The customer they have an appointment with in an hour.

A

88Of the ports below which of the following is the standard HTTP port?
A. 25
B. 80
C. 110
D. 443

B

89Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional?
A. Shift+ F5
B. Ctrl + Alt+ T
C. Ctrl + Alt + Esc
D. Ctrl + Alt+ Del

D

90A technician just finished installing a new printer on an end user's computer. Which of the following will enable the technician to see the test page option for the pnnter1?
A. Right-click on the printer and select Properties
B. Double click on the printer icon
C. Right-click on the printer and select Set as Default
D. Right-click on the printer and select Open

A

91Which of the following processors would provide the BEST performance?
A. Pentium 4 with Hyper-Threading
B. Pentium Core 2 Duo
C. Single-Core Athlon64
D. 64-bit Core 2 Quad

D

92If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?
A. End the call quickly, even if a solution has not been found.
B. Ask the caller to call back in a while.
C. Put the caller on hold briefly and take a deep breath,
D. Pass the caller to another support representative.

C

93In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window?
A. Start>Settings>Control Panel>System>Hardware
B. Start>Settings>Control Panel>Display>Appearance
C. Start>Settings>Control Panel>Mouse>Pointer Options
D. Start>Settings>Control Panel>Mouse>Pointers

C

94Which of the following are advantages of using Dynamic Host Configuration Protocol? (Select TWO).
A. IP addresses can be managed from a central point
B. Computers can automatically get new addressing when moved to a different network segment
C. Media Access Control addresses can be changed automatically
D. The network speed can automatically adjust based on the type of traffic being generated
E. The HOSTS file on the computer can be validated for proper entries

A,B

95Which of the following MUST be configured to turn a computer on remotely with a network packet?
A. Sleep timers
B. Hibernate
C. Standby
D. WOL

D

96Which of the following should be completed NEXT, after testing the theory of probable cause?
A. Verify full system functionality
B. Implement preventative measures
C. Establish a plan of action to resolve the problem
D. Implement the solution to the problem

C

97A user states that whenever they try to launch a certain installed application, they hear unusual whirring/clicking sounds from their machine and the application never loads. Which of the following components would a technician MOST likely need to replace?
A. Hard Disk Drive
B. Optical Drive
C. Power Supply Unit
D. Case Fan

A

98Which of the following voltages is MOST commonly associated with DIMMS?
A. +3.3V
B. +5V
C. -12V
D. +12V

A

99Which of the following wireless standards has the potential for having the MOST bandwidth?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

D

100Which of the following adapter types uses a 7-pin cable to transmit video signals?
A. RGB
B. DVI
C. HDMI
D. S-Video

D

71A user states that their computer is running but they have no image on their monitor. Given this information, which of the following should a technician do NEXT?
A. Explain the process to the user
B. Test several possible causes
C. Ensure that the monitor is functional
D. Determine the cause of the problem

D

101Which of the following BEST describes a hub?
A. Determines the best route to transmit data
B. Inspects traffic and accepts or declines transmission
C. Broadcasts data to specific network devices
D. Broadcasts data to all network devices

D

102A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase?
A. USB cable
B. AC adapter
C. PCMCIA card
D. Replacement battery

B

103The contrast ratio for an LCD monitor is BEST defined as the ratio between:
A. display resolution and brightness
B. power consumption and output intensity
C. power savings of a comparable CRT monitor and the LCD
D. the darkest and lightest displayed output

D

104A user plugs in a new USB barcode reader and the computer recognizes it, but the reader is unable to work property. Which of the following is the MOST likely reason?
A. Software drivers need to be updated
B. OS software needs to be updated
C. Too many USB devices are plugged in
D. Bad USB cable

A

105Which of the following describes the random access memory limitations with Vista 64-bit operating system?
A. 2GB
B. 4GB
C. 8GB
D. 128GB

D

106A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?
A. Can you avoid using the PC that crashed?
B. What was the last thing that occurred before the PC had problems?
C. What were you doing before the PC went down?
D. What was the last thing you did before the PC crashed?

B

107A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason?
A. The card needs to have the compatibility jumpers set before it can be installed into the system.
B. The card is a PCI Express card and the laptop supports PCMCIA.
C. The expansion slot needs to be enabled in the BIOS first.
D. The card is a PCMCIA card and the laptop supports PCI Express cards.

D

108Which of the following utilities would a technician use to determine network utilization?
A. Start Menu
B. My Network Places
C. Administrative Tools
D. Task Manager

D

109A technician needs to upgrade the memory in a laptop. Which of the following memory types would be the correct type?
A. RIMM
B. DDR RAM
C. SDRAM
D. SODIMM

D

110An end user reports that they cannot access any of the features of a particular printer. Which of the following is the MOST likely cause?
A. The document the user is printing is not formatted properly.
B. The user has the wrong cable type connected to the printer.
C. The printer is in a low power mode.
D. The user has the wrong driver installed for the printer.

D

111Which of the following ports is the default for HTTP?
A. 21
B. 25
C. 80
D. 110

C

112A user reports that print jobs sent to a local printer are printing out as blank pieces of paper. Which of the following steps should the technician perform FIRST on the printer to determine the cause?
A. Stop and restart the print spooler
B. Reload the printer drivers
C. Print an internal test page
D. Replace the printer cable

C

113Which of the following describes the number of processors supported in Windows XP Professional32-bit edition?
A. One
B. 2
C. 3
D. 4

B

114Which of the following steps would be performed FIRST to install a fresh copy of Windows 7Professional on a new hard drive?
A. Format the partition
B. Load any RAID or SATA drivers needed
C. Partition the drive
D. Configure Windows settings

B

115Which of the following connectors is commonly used on a shielded twisted pair cable?
A. BNC
B. RJ-45
C. F
D. HDMI

B

116Which of the following display ports sends video output over pure digital signal?
A. VGA and HDMI
B. S-Video and DVI
C. HDMI and DVI
D. VGA and DVI

C

117Which of the following devices is the MOST appropriate to limit network broadcasts, segment logical address ranges, and interconnect different physical media?
A. Router
B. Switch
C. Firewall
D. Hub

A

118Which of the following is a feature of a Docking station?
A. Provides additional connectivity options
B. Expands the laptop memory
C. Provides a built in tape drive
D. Provides power surge protection

A

119Which of the following utilities would be used to configure energy saving measures when a laptop switches to battery power?
A. MSTSC
B. ACPI
C. GDI
D. MSCONFIG

B

120Which of the following keys is pressed lo enter the Windows boot options after POST?
A. F1
B. F8
C. F10
D. F12

B

121Which of the following would BEST provide cooling to a processor?
A. Case fan
B. Heal sink
C. Liquid cooling system
D. CPU fan

C

122Which of the following tools can be used for system maintenance and troubleshooting?
A. Automated System Recovery
B. Disk Probe
C. Last Known Good Configuration
D. Recovery Console

D

123Which of the following motherboard components quality can be measured using DPI?
A. PS/2 port
B. Audio interface
C. Display adapter
D. IEEE 1394 port

C

124Which of the following is the PRIMARY difference between a Celeron and a Pentium chip?
A. A Celeron chip has a higher performance index than a similar speed Pentium chip
B. A Celeron chip is more expensive than a similar speed Pentium chip.
C. A Celeron chip has less cache than a similar speed Pentium chip
D. A Celeron chip has built-in extra features such as wireless support.

C

125The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:
A. Hang up and let the caller calm down for a while.
B. Speak louder and use profanity to mimic the users tone.
C. Converse with the user in a soft voice and low tone.
D. Place the caller back in the queue and answer another call.

C

126Which of the following are correct sequences to install a keyboard layout in Windows 7? (Select TWO).
A. Start > Control Panel > Region & Languages > Keyboards & Languages
B. Right click > Personalize > ease of access center > make the keyboard easier to use
C. Start > Control Panel > Display
D. Start > Control Panel > Clock Languages & Region>personalization
E. Start > Control Panel > Clock languages & region > Change Keyboards & other input methods > change Keyboard

A,E

127Which of the following network types uses telephone lines as its ONLY medium for connectivity?
A. DSL
B. Cellular
C. Fiber
D. Satellite

A

128An email is s received from the user's bank. It is asking for the user to reply with their account number and access code to verify their identity. Which of the following attack types does this describe?
A. Phishing
B. Rootkit
C. Hoax
D. Adware

A

129A customer reports that when their computer is turned on. the screen is blank with some gray text and a flashing cursor. The customer also says that there are numbers counting upward when the computer beeps and freezes. Which of the following is the MOST likely cause of this problem?
A. The hard drive has no MBR
B. Computer has faulty memory
C. The operating system is corrupted
D. Network login account expired

B

130A user recently purchased a new wireless 802.11n router and noticed that the wireless signal strength on the laptop is poor and only connects at 11Mbps even with default settings. The user moved the laptop next to the WAP and is still experiencing the same issue. Which of the following is MOST likely the cause?
A. The laptop is connecting to the incorrect wireless network
B. The router1 s wireless card drivers are faulty.
C. The cable modem is faulty
D. The wireless antennas on the router need to be replaced.

A

131A user reports that at times the display on their monitor gets shaky and wavy. Which of the following describes a possible reason that this occurs?
A. The refresh rate of the monitor was set too high causing the video card to become over-utilized.
B. The resolution on the monitor was set too high and caused the display to become unstable.
C. The user was visiting websites that were not approved by the company and were blocked.
D. The user has a portable heater plugged into the same circuit causing electrical interference.

D

132A technician is installing Bit Locker in Microsoft Vista, but the operating system gives an error stating the computer does not support Bit Locker. Which of the following is MOST likely the cause?
A. Windows Vista does not support Bit Locker
B. TPM is disabled in the BIOS
C. The hard drive does not support Bit Locker
D. Insufficient memory to support Bit Locker

B

133Which of the following is an alternate HTTP port that can be used commonly in business environments?
A. 180
B. 255
C. 443
D. 8080

D

134A user contacts the helpdesk about a problem connecting to the Internet. Which of the following troubleshooting steps should the helpdesk technician perform FIRST?
A. Document the problem and resolution for future reference.
B. Have the user go to an Internet site to verify connectivity issues.
C. Determine a plan of action to resolve the Internet problem.
D. Ask a question about the local ISP equipment being serviced lately

D

135Which of the following represents a valid APIPA address?
A. 10.22.51.194
B. 169.254.13.237
C. 172.40.0.155
D. 192.168.3.7

B

136A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Which of the following devices are the additional four pins used?
A. Extra drives
B. The processor
C. Extra RAM
D. Cooling system

B

137Active heat sinks incorporate which of the following into their design?
A. Gas
B. Water
C. Fans
D. Grease

C

138A laptop with an integrated 802.11b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue?
A. The wireless card is disabled in BIOS.
B. The wireless card drivers are not installed.
C. The wireless hardware switch is turned off.
D. The wireless card firmware requires an update

C

139Which of the following ports would a technician enable ECP?
A. USB
B. LPR
C. COM
D. LPT

D

140When trying to secure a password against a brute force attack, which of the following is the MOST important attribute?
A. Upper and lower case characters
B. Length
C. Complexity
D. Difficult to remember

A

141A technician determines that a SCSI card needs an update to its embedded code. This is commonly referred to as updating the:
A. driver
B. operating system
C. system
D. firmware

D

142Which of the following describes how many toner cartridges are in a monochrome laser printer?
A. Zero
B. One
C. Two
D. Four

B

143APIPA addressing uses which of the following network classes?
A. A
B. B
C. C
D. D

B

144Which of the following is the BEST reason why VoIP should not be used with satellite Internet?
A. Difficulty in installation
B. High latency
C. Bandwidth limitations
D. High cost

B

145When installing a printer shared from a Windows print server, an error is received that the 64-bitdriver is not available. Which of the following is the NEXT step the technician should take?
A. Download the 64-bit driver from the manufacturer's website.
B. Use a 64-bit driver on the server from the same manufacturer.
C. Use Windows Update to locate the proper driver.
D. Use the 32-bit driver loaded on the server.

A

146All of the following Windows editions have the aero theme EXCEPT: (Select TWO).
A. Windows Vista Home
B. Windows 7 Professional
C. Windows XP Professional
D. Windows 7 Starter
E. Windows Vista Business

C,D

147A technician has a laptop that is booting but nothing appears on the LCD. Which of the following should the technician press to make video transfer to the external monitor?
A. Function keys
B. Alt-insert keys
C. Power button
D. Control and escape keys

A

148Which of the following cables consists of only two twisted pairs of copper wires?
A. Coaxial
B. Fiber
C. POTS line
D. UTP

C

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