| # |
Definition |
Sets |
| 1 |
systems/contingency theory; open v. closed system (not influenced by environment around them); based on open = contingency; depends on situational variables; internal/external variables that affect police departmental behavior |
2 sets |
| 2 |
c. it is a process where several firms work closely together to produce goods and services, and anticipate a changing environment. |
1 set |
| 3 |
-corporations as social movements
-social networks
-learning and virtual organizations |
1 set |
| 4 |
believe that leadership ability cannot be experience by an individual's traits or inherited characteristics. they believe, rather, individuals can be trained to be good leaders. in other words, leaders are made, not born. |
1 set |
| 5 |
1. improve efficiency and reduce cost
2. just-in-time planning process
3. speed and efficiency of processing, loading, and delivery
4. reduction in inventory costs and hours in handling, storage, and retrieval
5. standardization of work procedures
6. information technology |
1 set |
| 6 |
shift to value added selling is biggest challenge in sales |
1 set |
| 7 |
total quality management is foundation for activities which include:
-meeting customer requirements
-reducing development cycle time
-just in time/demand flow manufacturing
-improvement of teams
-decreasing product and service costs
---continual improvement and responding to customer needs and expectations |
1 set |
| 8 |
systems theory
contingency theory
learning organization |
1 set |
| 9 |
sociotechnical systems; quantitative management; organizational behavior; systems theory (ch 2, pages 35-36) |
1 set |
| 10 |
systems mgmt, contingency mgmt, and quality mgmt |
1 set |
| 11 |
empowered lower-level managers and employees are responsible for the organizations competitiveness and their own development; top management support personnel development and ensure employability |
1 set |
| 12 |
systems theory: everything is inter-related, and depends on each other
a. open system: adapts to environment and interacts with it
contingency theory: contingency theory that claims that there is no best way to organize a corporation, to lead a company, or to make decisions. instead, the optimal course of action is contingent (dependent) upon the internal and external situation.
internal and external factors influence organizational behavior
a. contingency management depends on the situation
private sector influences: tqm, looks for quality issues, research and customer oriented |
1 set |
| 13 |
lean manufacturing
service part logistics
vendored-managed inventory |
1 set |
| 14 |
-systems and contingency theory:all parts interrelated and dependent on one another
-open system: interacts and adapts to environment versus closed system
-contingency theory based on open system theory, internal and external influence organization behavior
-it all depends on the particular situation
-identify both the internal and external variables that affect police department behavior |
1 set |
| 15 |
theories includes systems theory, contingency theory, total quality management (tqm), continuous quality improvement (cqi), and reengineering. |
1 set |
| 16 |
showing that the lines between the two are blurring |
1 set |
| 17 |
= concerns the psychological consequences of juxtaposition of a biologically rooted desire for life with the hawareness of inevitability of death |
1 set |
| 18 |
all leisure services must increasingly cooperate with competitiors |
1 set |
| 19 |
leisure services must become enterprise |
1 set |
| 20 |
treats people appropriately, not equally |
1 set |
| 21 |
focuses on quality and excellence leisure organization managment in 21 century |
1 set |
| 22 |
strategy formulation; strategy implementation; strategic control. arrows go both ways. momentum and long-term focus. ex. bicycle. simultaneous execution and mutual dependance allows for uick response to change. |
1 set |
| 23 |
attentive both to the organization and its employees. |
1 set |
| 24 |
the process of working with and through other people to achieve business goals in a changing environment. crucial to this process is the effective and efficient use of limited resources |
1 set |
| 25 |
ongoing process by which managers create, direct, maintain, operate, and service purposive organizations through coordinated, cooperative human effort to ensure that organizational resources are used to appropriately attain high levels of performance |
1 set |
| 26 |
recognize the rapidly changing environment in which orgs do business and that these orgs may cross multiple continents, many cultures, and various languages, all of which must come together to keep the system functioning |
1 set |
| 27 |
theories that included content theories, process theories, and reinforcement theories. all of these attempt to answer the question, "why do people act as they do?" |
1 set |
| 28 |
1. treat people appropriately
2. cooperate with competition
3. must become an enterprise |
1 set |
| 29 |
mbo, tqm, and emphasis on excellence |
1 set |
| 30 |
1. job training
-extensive and varied
-two of deming's 14 points refer to employee education and training
2. cross training
-an employee learns more than one job
3. job rotation
-horizontal movement between two or more jobs according to a plan
4. empowerment
-giving employees authority to make decisions
5. teams
-group of employees work on problems in their immediate work area
6. job enrichment
-vertical enlargement
(allows employees control over their work)
-horizontal enlargement
(an employee is assigned a complete unit of work with defined start and end)
7. flexible work schedules
-part of a daily work schedule in which employees can choose time of arrival and departure
8. alternative workplace
-nontraditional work location
9. telecommuting
-employees work electronically from a location they choose
10. temporary and part-time employees
-mostly in fast-food and restaurant chains, retail companies, package delivery services, and financial firms |
1 set |
| 31 |
(1)systems. (2)contingency. (3)quality-management |
1 set |