| 消費 | N: consumption |
| 糾紛 | N: dispute |
| 消費者文教基金會 | N: Consumers Foundation |
| 申訴 | V: to lodge a complaint, appeal |
| 茶几 | N: tea/coffee table |
| 貨物 | N: goods, merchandise |
| 概不退換 | IE: absolutely no refunds or exchanges |
| 理由 | N: reason |
| 拒絕 | V: to reject, refuse |
| 經 | CV: after, as a result of |
| 再三 | A: over and over again, repeatedly |
| 要求 | V: to demand, request; N: demand |
| 勉強 | A: reluctantly, to do with difficulty; V: to force someone to do something; SV: to be unconvincing, inadequate |
| 原價 | N: original price |
| 因此 | A: therefore, consequently, for this reason |
| 書面 | AT: in writing, in written form, written |
| 契約 | N: contract, agreement |
| 口頭 | AT: oral, verbally |
| 約定 | V: to agree to or upon |
| 賣方 | N: seller |
| 法律 | N: law |
| 約束力 | N: binding force |
| 約束 | V: to keep within bounds, restrain |
| 隨口 | A: to say without much thought, to let slip out |
| 處理 | V: to take care of, deal with, handle |
| 實際上 | A: in reality, actually |
| 實際 | N: reality, practice; SV: to be realistic, practical |
| 明確 | SV: to be clear and definite, to be unequivocal |
| 誤會 | N: misunderstanding; V: to misunderstand |
| 外表 | N: appearance |
| 品質 | N: quality |
| 是否 | A: whether or not |
| 瑕疵 | N: defect, imperfection |
| 訂立 | V: to sign, to close (a deal) |
| 保障 | V: to guarantee, safeguard; N: guarantee, safeguard |
| 權益 | N: rights |
| 以 | CV: to use, to take (something as another thing) |