- correct order of active listening: sensing attending understanding responding
- effective communication is: sender receiver message feedback environment
- ethos: credibility of a speaker
- extemporaneously: combines formal delivery and impromptu
- five canons or rhetoric: invention arrangement style memory delivery
- focus of the conclusion: signal the end of speech reiterate main ideas dramatic statement
- format for informative speeches: chronological spatial causal topical
- logos: refers to speech content sturcture style
- Order to build the introduction: get attention reveal topic establish credibility preview main topics
- pathos: audience interest
- purpose of public speaking: inform persuade entertain
- purpose of visual aid: clarity retention interest
- why do we orally cite sources: credibility credit author allow verification