- Action Oriented: brief, error free, well organized information
- Active Listening: interactive process of responding mentally, verbally, and nonverbally to a speaker's message
- Attending: focus on sound
- Confirming Response: Statement that causes another person to value himself/herself more
- Conscious Competence: aware you know something and applying not a habit
- Conscious Incompetence: conscious of inabilities and working towarsd improvement
- Content Oriented: detailed and complex information
- Conversational Narcissism: self agenda and self absorbed in conversation
- Critical Listening: listening to evaluate and asses the quality, appropriateness, value, or importance of info
- Disconfirming Response: statement that causes another person to value himself/herself less
- Emotional Noise: form of communication intereference caused by emotional arousal
- Empathy: feeling what someone else is feeling
- Fact: observed and proven true
- Hearing: psychological process of decoding sounds
- Inference: conclusion based on speculation
- Information Triage: process of evaluating info to sort good information from less useful or valid info
- Listening: complex process of selecting, attending to, constructing meaning from, remembering, responding to NV and V msgs
- Listening Style: preferred way of making sense out of the spoken messages you hear
- Paraphrase: check accuracy of your understanding
- People Oriented: comfortable listening to people and their feelings and emotions
- Referent: thing a symbol represents
- Remebering: Recalling info
- Responding: let them know you understand their message
- Second Guessing: questioning the speaker
- Selecting: choosing a sound as you sort through the various sounds competing for your attention
- Symbol: word, symbol, visual device represents image, sound, concept, experience
- symbolic interaction theory: theory that members of society are bound together by use of symbols
- Sympathy: Acknowledgement that someone is feeling bad
- Thought: mental process of creating an image, sound, concept, experience triggered by a referent or symbol
- Time Oriented: aware of time during conversation
- Unconscious Competence: second nature
- Unconscious Incompetence: unconscious of inability to properly conduct conversation
- Understanding: assigning meanings to the sounds you select and to which you attend