- 以: CV: to use, to take (something as another thing)
- 保障: V: to guarantee, safeguard; N: guarantee, safeguard
- 再三: A: over and over again, repeatedly
- 勉強: A: reluctantly, to do with difficulty; V: to force someone to do something; SV: to be unconvincing, inadequate
- 原價: N: original price
- 口頭: AT: oral, verbally
- 品質: N: quality
- 因此: A: therefore, consequently, for this reason
- 外表: N: appearance
- 契約: N: contract, agreement
- 實際: N: reality, practice; SV: to be realistic, practical
- 實際上: A: in reality, actually
- 拒絕: V: to reject, refuse
- 明確: SV: to be clear and definite, to be unequivocal
- 是否: A: whether or not
- 書面: AT: in writing, in written form, written
- 概不退換: IE: absolutely no refunds or exchanges
- 權益: N: rights
- 法律: N: law
- 消費: N: consumption
- 消費者文教基金會: N: Consumers Foundation
- 理由: N: reason
- 瑕疵: N: defect, imperfection
- 申訴: V: to lodge a complaint, appeal
- 糾紛: N: dispute
- 約定: V: to agree to or upon
- 約束: V: to keep within bounds, restrain
- 約束力: N: binding force
- 經: CV: after, as a result of
- 茶几: N: tea/coffee table
- 處理: V: to take care of, deal with, handle
- 要求: V: to demand, request; N: demand
- 訂立: V: to sign, to close (a deal)
- 誤會: N: misunderstanding; V: to misunderstand
- 貨物: N: goods, merchandise
- 賣方: N: seller
- 隨口: A: to say without much thought, to let slip out