 | Term | Definition |
| |
Listening |
complex process of selecting, attending to, constructing meaning from, remembering, responding to NV and V msgs |
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Hearing |
psychological process of decoding sounds |
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Selecting |
choosing a sound as you sort through the various sounds competing for your attention |
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Attending |
focus on sound |
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Understanding |
assigning meanings to the sounds you select and to which you attend |
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Remebering |
Recalling info |
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Responding |
let them know you understand their message |
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Listening Style |
preferred way of making sense out of the spoken messages you hear |
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People Oriented |
comfortable listening to people and their feelings and emotions |
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Action Oriented |
brief, error free, well organized information |
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Content Oriented |
detailed and complex information |
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Time Oriented |
aware of time during conversation |
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Second Guessing |
questioning the speaker |
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Conversational Narcissism |
self agenda and self absorbed in conversation |
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Emotional Noise |
form of communication intereference caused by emotional arousal |
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Unconscious Incompetence |
unconscious of inability to properly conduct conversation |
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Conscious Incompetence |
conscious of inabilities and working towarsd improvement |
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Conscious Competence |
aware you know something and applying not a habit |
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Unconscious Competence |
second nature |
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Paraphrase |
check accuracy of your understanding |
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Empathy |
feeling what someone else is feeling |
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Active Listening |
interactive process of responding mentally, verbally, and nonverbally to a speaker's message |
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Sympathy |
Acknowledgement that someone is feeling bad |
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Confirming Response |
Statement that causes another person to value himself/herself more |
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Disconfirming Response |
statement that causes another person to value himself/herself less |
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Critical Listening |
listening to evaluate and asses the quality, appropriateness, value, or importance of info |
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Information Triage |
process of evaluating info to sort good information from less useful or valid info |
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Fact |
observed and proven true |
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Inference |
conclusion based on speculation |
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Symbol |
word, symbol, visual device represents image, sound, concept, experience |
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Referent |
thing a symbol represents |
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Thought |
mental process of creating an image, sound, concept, experience triggered by a referent or symbol |
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symbolic interaction theory |
theory that members of society are bound together by use of symbols |
