 | Term | Definition |
| |
interpersonal conflict |
expressed struggle that occurs when people cannot agree on a way to met their needs and achieve their goals |
| |
interdependent |
dependent on eachother; one person's actions affect another |
| |
pseudoconflict |
conflict triggered by a lack of understanding and miscommunication |
| |
simple conflict |
conflict that stems from different ideas, definitions, perceptions, or goals |
| |
ego conflict |
conflict that is based on personal issues; conflicting partners attack eachother's self-esteem |
| |
expressive conflict |
conflict that focuses on issues about the quality of the relationship and managing interpersonal tensions and hostility |
| |
instrumental conflict |
conflict that centers on achieving a particular goal and less on relational issues |
| |
constructive conflict |
conflict that helps build new insights and establishes new patterns in a relationship |
| |
destructive conflict |
conflict that dismantles rather than strengthens relationships |
| |
conflict style |
pattern/approach you use to manage disagreement with others |
| |
avoidance |
backing off and trying to side step conflict |
| |
accomodation |
giving in to the demands of others |
| |
competition |
stresses winning a conflict at the expense of the other person involved |
| |
compromise |
attempt to find middle ground |
| |
collaboration |
other-oriented to achieve positive solution for all |
| |
negotiation |
exchange proposals and interact with another to create understanding and agreement to achieve a goal |
| |
BATNA |
Best Alternative to a Negotiated Agreement |
| |
Gunny Sacking |
bringing up problems from past to use against partner |
| |
"I" Language |
statements using "I" to express how a speaker is feeling |
