Set: Chapter 4 Midterm Study Guide

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All 19 Terms

Term Definition
A passive communicator ignores the rights and feelings of others. false
Aggressive communication and assertive communication are opposites. false
The route that a message takes to get to the receiver is referred to as _____? communication (channel)
Aggressive communication shows disregard for ______? the rights and feelings of others
The ability to be assertive takes _______? thought and practice
Good communication is a one-way process. false
Noise __________________? is a barrier to listening
The secret to being a good conversationalist is just be yourself. true
Questions may be used to ______? persuade others
Listening is the process by which we _______? make sense out of what we hear
After hearing workplace gossip, you should ______??? repeat the message to the sender
Feedback is the listener's response that tells the sender if the message is understood. true
An example of oral communication is ______? voice mail
Silence in a conversation can be refreshing. true
Jargon is a simplified language used by people in the workplace to communicate in an abbreviated style. true
If you are talking to several people, you need only establish eye contact with two of them. false
Nonverbal messages are commonly sent through body language. true
Listening to a loud voice is soothing. false
An employee that skips over the uncomfortable, the unpleasant, or the difficult things in life are using the communication barrier called _______? selective communication

Set Information

Terms 19
Creator choquette
Created March 3, 2008
Group Office Systems Technology
Tags ost286, midterm, ch4
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Most Missed Words

  1. Listening is the process by which we _______? → make sense out of what we hear - 2 misses
  2. A passive communicator ignores the rights and feelings of others. → false - 1 miss
  3. Aggressive communication shows disregard for ______? → the rights and feelings of others - 1 miss
  4. Noise __________________? → is a barrier to listening - 1 miss
  5. After hearing workplace gossip, you should ______??? → repeat the message to the sender - 1 miss