Set: Chapter 7 Midterm Study Guide

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All 23 Terms

Term Definition
You will earn a reputation for being cooperative by concentrating on the ultimate welfare of your work group. true
Enthusiasm destroys the initiative of others. false
Tact involves understanding your own needs and wishes. false
Loyalty includes respect for your employer and is important to success on the job. true
"Rewarding + Praise – Acknowledging Irritating Things" is the formula for ______ shaping
Envy is giving something of yours away. false
Repeating the complaint to the complaining coworkers usually makes them angrier. false
Resentment, expressed openly, comes out as ______? grumbling and complaining
When you become aware of your habits that are irritating to coworkers, you should _______? desire to get rid of bad habits; then stop them
Your technical skills and expertise are examples of value-added qualities. false
Lack of patience may lead you to a high level of frustration. true
Resentment is a feeling of pleasure over something you consider correct. false
The terms sympathy and empathy mean the same. false
Sympathy involves __________? identifying with and even taking on another's emotions
Being a good team player has some pitfalls to avoid. true
Remaining calm when helping a coworker with a new process, even when you must explain the process more than once, is called politeness. false
Self-pity can be terminated by ______? turning your thoughts to positive things in your life
Which answer does not belong in a list of negative traits? sense of humor
It is important to participate in employee activities whenever possible. true
Envy is _______? wanting something someone else has
When you discover you have an irritating habit, accept it. false
It is best to listen to a tattletale's gossip, but do or say nothing in response. false
The complainer in the workplace should be ________? fed positive and cheerful statements whenever possible

Set Information

Terms 23
Creator choquette
Created March 3, 2008
Group Office Systems Technology
Tags ost286, midterm, ch7
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choquette : Changed Sympathy involves __________? → identifying with, and even taking on, another's emotions to identifying with and even taking on another's emotions → Sympathy involves __________?
choquette : Changed identifying with and even taking on another's emotions → Sympathy involves __________? to Sympathy involves __________? → identifying with and even taking on another's emotions
choquette : Changed Envy is _______? → wanting something someone else has to wanting something someone else has → Envy is _______?
choquette : Changed wanting something someone else has → Envy is _______? to Envy is _______? → wanting something someone else has
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Most Missed Words

  1. Sympathy involves __________? → identifying with and even taking on another's emotions - 6 misses
  2. Self-pity can be terminated by ______? → turning your thoughts to positive things in your life - 6 misses
  3. The complainer in the workplace should be ________? → fed positive and cheerful statements whenever possible - 4 misses
  4. When you become aware of your habits that are irritating to coworkers, you should _______? → desire to get rid of bad habits; then stop them - 3 misses
  5. Envy is _______? → wanting something someone else has - 3 misses