 | Term | Definition |
| |
Fundamental 1 |
"Don't criticize, condemn or complain." |
| |
Fundamental 2 |
"Give honest and sincere appreciation." |
| |
Fundamental 3 |
"Arouse in the other person an eager want." |
| |
Make People Like You 1 |
"Become genuinely interested in other people." |
| |
Make People Like You 2 |
"Smile." |
| |
Make People Like You 3 |
"Remember that a man's name is to him the sweetest and most important sound in any language." |
| |
Make People Like You 4 |
"Be a good listener. Encourage others to talk about themselves." |
| |
Make People Like You 5 |
"Talk in the terms of the other man's interest." |
| |
Make People Like You 6 |
"Make the other person feel important and do it sincerely." |
| |
Win People 1 |
"Avoid arguments." |
| |
Win People 2 |
"Show respect for the other person's opinions. Never tell someone they are wrong." |
| |
Win People 3 |
"If you're wrong, admit it quickly and emphatically." |
| |
Win People 4 |
"Begin in a friendly way." |
| |
Win People 5 |
"Start with questions the other person will answer yes to." |
| |
Win People 6 |
"Let the other person do the talking." |
| |
Win People 7 |
"Let the other person feel the idea is his/hers." |
| |
Win People 8 |
"Try honestly to see things from the other person's point of view." |
| |
Win People 9 |
"Sympathize with the other person." |
| |
Win People 10 |
"Appeal to noble motives." |
| |
Win People 11 |
"Dramatize your ideas." |
| |
Win People 12 |
"Throw down a challenge." |
| |
Change People 1 |
"Begin with praise and honest appreciation." |
| |
Change People 2 |
"Call attention to other people's mistakes indirectly." |
| |
Change People 3 |
"Talk about your own mistakes first." |
| |
Change People 4 |
"Ask questions instead of giving direct orders." |
| |
Change People 5 |
"Let the other person save face." |
| |
Change People 6 |
"Praise every improvement." |
| |
Change People 7 |
"Give them a fine reputation to live up to." |
| |
Change People 8 |
"Encourage them by making their faults seem easy to correct." |
| |
Change People 9 |
"Make the other person happy about doing what you suggest." |
