Quizlet
or
There are no sets in this subject.
No groups found.
| emotional labor definitions | |||
|---|---|---|---|
| # | Definition | Sets | |
| 1 | sociological in nature; hochschild (1983); jobs, typically held by females, often have the employees regulate, manage, or alter emotional expression; likely due to service or helping occupations | 7 sets | |
| 2 | a form of emotional regulation in which workers are expected to display certain emotions as part of their job, and to promote organizational goals. | 2 sets | |
| 3 | _______ is the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. | 1 set | |
| 4 | need to manage emotions to complete job duties cuccessfully | 1 set | |
| 5 | boobi is having a bad day. her three-year old is running a fever and her mother-in-law is taking care of him, she herself is feeling a little under the weather, she is running late and on the way to work she spills her coffee all over her new suit. as she drives in horrible rush hour traffic, bobbi takes out her frustration by smacking the steering wheel. once she arrives at work however, she smiles and is sure to provide the best customer service possible. bobbi is experiencing __________. | 1 set | |
| 6 | effort put forth by service workers who have to overtly manage their own emotional displays as part of the requirements of the job. | 1 set | |
| 7 | the process whereby associates must display emotions that are contrary to what they are feeling | 1 set | |
| 8 | regulation of emotions to meet organizational demands | 1 set | |
| 9 | the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. | 1 set | |
| 10 | hochschild used it to refer to the work people do in managing the emotions of others. is work that is done for wages and that is meant to achieve a desired emotional effect in others | 1 set | |
| 11 | when an employee expresses organizationally desired emotions during interpersonal interactions. | 1 set | |
| 12 | a specific type of emotion work that is preformed as a required aspect of ones job--the publicly managed expression or suppression of emotion--the act of displaying the appropriate emotion | 1 set | |
| 13 | jobs in which employees are expected to display certain feelings in order to satisfy organizational role expectations. | 1 set | |
| 14 | when an employee expresses organizationally desired emotions during interpersonal interactions | 1 set | |
| 15 | a situation in which an employee expresses organizationally desired emotions during interpersonal transactions | 1 set | |
| 16 | an employees expression of organizationally desired emotions during interpersonal transactions at work | 1 set | |