Flashcard sets with a 'emotional labor' term meaning 'a form of emotional regulation in which workers are expected to display certain emotions as part of their job, and to promote organizational goals.'

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1-2 of 2Flashcard sets with a 'emotional labor' term meaning 'a form of emotional regulation in which workers are expected to display certain emotions as part of their job, and to promote organizational goals.'
# Title Terms Date
1MIS 311F Test 3by uttuba0943 termsApril 9, 2008
2org commby okelbw24 termsNovember 3, 2009
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