Flashcard sets with a 'emotional labor' term meaning 'boobi is having a bad day. her three-year old is running a fever and her mother-in-law is taking care of him, she herself is feeling a little under the weather, she is running late and on the way to work she spills her coffee all over her new suit. as she drives in horrible rush hour traffic, bobbi takes out her frustration by smacking the steering wheel. once she arrives at work however, she smiles and is sure to provide the best customer service possible. bobbi is experiencing __________.'

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