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5 Written Questions

1. "If you're wrong, admit it quickly and emphatically."
2. "Talk in the terms of the other man's interest."
3. "Start with questions the other person will answer yes to."
4. "Talk about your own mistakes first."
5. "Begin with praise and honest appreciation."

5 Matching Questions

1. Win People 11
2. Make People Like You 3
3. Change People 8
4. Fundamental 1
5. Fundamental 3

1. a "Arouse in the other person an eager want."
2. b "Dramatize your ideas."
3. c "Encourage them by making their faults seem easy to correct."
4. d "Don't criticize, condemn or complain."
5. e "Remember that a man's name is to him the sweetest and most important sound in any language."

5 Multiple Choice Questions

1. "Praise every improvement."
   1. Change People 3
   2. Change People 6
   3. Change People 9
   4. Change People 5
2. "Let the other person feel the idea is his/hers."
   1. Win People 2
   2. Win People 3
   3. Win People 7
   4. Win People 5
3. "Be a good listener. Encourage others to talk about themselves."
   1. Make People Like You 6
   2. Make People Like You 1
   3. Make People Like You 2
   4. Make People Like You 4
4. "Sympathize with the other person."
   1. Win People 7
   2. Win People 4
   3. Win People 9
   4. Win People 6
5. "Give them a fine reputation to live up to."
   1. Change People 2
   2. Change People 8
   3. Change People 4
   4. Change People 7

5 True/False Question

1. Win People 12 → "Throw down a challenge."
   

   True        False

2. Win People 8 → "Let the other person do the talking."
   

   True        False

3. Win People 10 → "Avoid arguments."
   

   True        False

4. Make People Like You 6 → "Become genuinely interested in other people."
   

   True        False

5. Win People 2 → "Sympathize with the other person."
   

   True        False