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100 terms

Administrative Procedures-Final CSI

2012 CSI admin procedures study guide for final
STUDY
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What kind of impression do cool colors create in the reception area?
harmonious
What medical condition requires immediate medical help
snakebite
Who decides to keep pateint files inactive or closed in an office?
physician
The most appropriate way to terminate an exam preparation interiew is as follows
"is there anything else you would like the doctor to know"
When identifying the patient's needs for education, consider
the patients current knowledge and motivation to learn.
The P section of SOAP documentation is
the plan of action, which includes treatment, pateint educaion, and follow-up
Important information about a patient's medical history and present condition is found in the
patient's chart
Proofreading involves spelling, format errors, and checking documents
grammatical errors
What is the best way to help a patient remember to schedule an annual breast exam
place the patient's name in a tickler file so when the time arrives, a form will be sent to remind the patient to call for an appointment.
A disadvantage of the open-hours scheduling system
it increases the possibility of inefficient downtime for the doctor
At what grade level should patient education materials be written?
6th grade
There should be a designates area for use of ________ phones in the medical office
cell
The procedure for voiding checks?
write void across the check
When you are respectful of the caller, which of the 5 C's of communication do you exhibit?
courtesy
First class mail must weigh _________ or less.
11oz
the envelope size most commonly used for correspondence is
10
Children's folk music should be piped into a __________ practice
pediatric
Horizontal file cabinests are also called
lateral files
And advantage of carpeting in medical office is that it
helps reduce noise
What is ROM
permanent memory that procides the basic operation instructions the computer needs to function
The A section of SOAP documentation includes
the diagnosis or impression of a patient's problem
the first step in filing process is
inspecting
The subject line is used to
bring the subject of the letter to reader's attention
An efficient way to track inventory is to
use color-coded removable adhesive flags on the inventory card or record page
Preventive health care includes health-promotiong behaviors, screening and
rehabilitation
Instead of using a switchboard, telephone calls may be routed by
an automated menu
disadvantage of the wave scheudling system is that
patient become annoyed or angry with realizing they have appointments at the same time as other patients
health is a omplex concept that involves the body, mind, emotions, and
environment
The first step in processing incoming mail is to _________ it
sort
obtaining patient information for an appointment should include which of the following?
purpose of visit
The medical assistant should leave only enough information on an answwering machine or fax machine to enable a patient to return the call. This will place the medical assistant in compliance with __________ law
HIPAA
And advantage of windows is
users can run two or more software programs at a time
the medical abbreviation of twice a day is
BID
another word for transcription is
writing
A doctor's office may have an answering machine to record calls fo a routine nature and to give the number of the answering service to call in emergencies
True
An example of a screening test is
mammogram
Sending a fax is much more expensinve than making a telephone call
false
Files of pateint who have dies, have moved away, or for some other reason no longer consult the office are called
closed files
A computer disaster recovery plan should be in place in the medical office in the event of a
System failure or "crash"
When counting the years in retention schedule, you should begin counting
From the year after the file was produced
in the office serves an older population, choose ______ music
classical
Protection agains spammers is provided by
anti-virus software
Purchasing groups
groups of physicians who order supplies together to obtain a quantity discount
the trackball, touch pad, and ______ are types of pointing devices
mouse
An advantage of a notebook computer is that it
operates on a battery or AC adapter
Teaching a patient about the warning signs of cancer is an example of
health promoting behaviors
What is the first thing that should be done when a shipment of supplies arrives at the medical office?
check it against the packing slip
A communication that contains all necessary information demonstrates which of the following
completeness
the 1st level of disease and illness prevention is
adopting health promoting behaviors
When selectin colors to decorate a medical office, it is important ot
use only cool colors
Examples of clinical supplies are
needles, syringes, and lubricating jelly
Telecommunications that proides medical support to physicians caring for patient in rural areas is called
telemedicine
patient health education should include
steps to protect against injury
The S section of SOAP documentations is
data that comes directly from the patient
What allows information to be taken from one source and "burned" or copied to a CD?
CD-R Technology
A page is an example of an advanced form of answering machine
false
An advantage of patient education
it results in greater compliance with prescribed treatment program
Before putting a caller on hold
ask the caller to state the purpose of the call
A new patient call the physician's office and asks how long the appointment will take. The best response is
30 minutes or more
Ordering supplies ahead of schedule
is important when there is a large demand for a product
What is the correct abbreviation for electrocardiogram
ECG
The appropriated way to deal with a caller who refuses to identify himself
suggest that he write a letter to the physician and mark it "Personal"
What is the best way to handle an emergency situations when a patient needs to be seen by the physician today?
Explain to the waiting patients that there is an emergency and they can either reschedule or wait
What would you tell a patient who comes to the office witha sore that will not heal?
A sore that does not heal is a warning sign for cancer
Comparison pricing, orderin, and establishing and maintaining relationships with vendors is the responsibility of the
medical assistant
The block style letter is also called
full block letter style
A telephone message that is organized and logical demonstrates
cohesiveness
An example of an immunocompromised patient is
a patient receiving chemotherapy
many medical offices use a multiple button telephone
true
The appointment scheduling system that groups similar appointments together during the day or week is called
cluster scheduling
If you put a caller on hold and determine it will be a long wait,
offer to call the patient back
A device used to input printed matter and convert it into a format that can be read by the computer is a
scanner
The purpose of having a patient sign an informed consent form is to ensure that the
patient understands the treatment offered and the outcome
A patient with diabetes whose blood sugar falls too low may experience
confusion of loss of consciousness
A disease or conditiong that cans easily be transmitted form one individual to another is called
contagious
The correct abbreviation for Should Be is
s/b
files that feature pullout drawers that contain a metal bar equipped to handle letter size or legal size documentas are called
vertical file cabinets
The body of the letter should
begind two lines below the subject line
What type of records does the Internal Revenue Service require doctors to keep for a specified length of time?
Financial records
Fax machines in a medical office
should be in a secure location
A list of supplies a medical office stocks and uses regularly is the
inventory
This step can be skipped when filing patient records folders that have been previously filed
coding
Before calling for technical support, you must first
check the computer manual for the answer
Most supplies in the medical office can be classified as administrative, clinical, or
general
What USPS services provides either next day or second day delivery 365 days a year
Express mail
Another name for a substitute physician who is hired to see patients while the regular physician is away
locum tenens
What are examples of reading materials that should not be placed in the reception area
technical medical brochures
An example of a patient sign
a rash
If you want an item delievered as soon as it reaches the recipient's post office, use
special delivery
the first thing you should do when answering the telephone is
identify the medical office and yourself
filing guidelines include
allowing extra space for retrieving and replacing files
What should be included when creating a reception area accessible to patient with special needs
position coffee table at height accessible to people in wheelchairs
A reference book that gives definition of general words as well as how to spell, divide, and pronounce a word is
a dictionary
Vital supplies
items you absoultely need to run the office efficiently
A purchase order
a form that authorizes a purchase for the practice
A warranty on a typewriter does not cover
damage sustained in a flood
a retention schedule details
when files should be moved to storage and how long they are to be kept
Colors fall within which two areas?
cool and ward
When a call with patient is long or complicated
summarize the details of the call to ensure understanding by both you and the patient
The O in SOAP documentation is
data that comes from the examination results and from the physician