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Terms in this set (102)
1. ____ refers to the raw materials, component parts, and supplies bought from outside organizations to support a company's operations.
2. Procurement costs often range between ____ of an organization's revenues.
3. Procurement's historical focus in many organizations was to ____.
d. achieve the lowest possible cost
4. Procurement and ____ are viewed as synonymous terms
5. Which of the following is not a potential benefit associated with procurement cards (p-cards)?
d. ability to use them in non-domestic markets
6. Which of the following is not a potential challenge of using procurement cards (p-cards) in non-domestic markets?
e. all of the above are challenges
7. Which of the following is not a potential procurement objective?
a. minimizing procurement costs
8. A focus on satisfying internal customers is associated with which procurement objective?
b. supporting operational requirements
9. Buying the right products, at the right price, from the right source, at the right specifications, in the right quantity, for delivery at the right time to the right internal customer is associated with what procurement objective?
c. supporting operational requirements
10. With respect to the supplier selection and evaluation process, ____ looks at both the internal and external environment within which the supply decision is to be made.
c. situation analysis
11. The text outlines a supplier selection and evaluation process that consists of ____ steps.
12. What is the final step in the supplier selection and evaluation process?
d. evaluate decision
13. Multiple sourcing uses more than one supplier in hopes of increased competition, improved market intelligence, and ____
a. greater supply risk mitigation
14. Single sourcing consolidates purchase volume with a single supplier in hopes of increasing cooperation and communication in the supply relationship as well as ____.
d. lower costs per unit
15. Which of the following statements is false?
c. selecting suppliers is the final step of the supplier selection and evaluation process
16. Kraljic's Portfolio Matrix ____.
b. is used by many managers to classify corporate purchases in terms of their importance and supply complexity
17. Which of the following is not a category associated with Kraljic's Portfolio Matrix?
e. all of the above are categories associated with Kraljic's Portfolio Matrix
18. A degree of aggressive procurement involvement not normally encountered in supplier selection refers to ____.
b. supplier development
19. Supplier development is synonymous with ____.
d. reverse marketing
20. Which of the following is not a reason for why purchasers are adopting a more proactive and aggressive role in the procurement process?
c. an excess number of suppliers currently exist
21. Which of the following is false?
e. all of the above are true
22. What is the first step in a global sourcing development model?
23. ____ is often a major shortcoming to many global procurement plans.
24. What concept refers to when firms consider all the costs that can be assigned to the acquisition, use, and maintenance of a purchase?
d. total cost of ownership
25. Procuring products from suppliers close to one's own facilities refers to ____.
26. Which of the following is not a dimension associated with socially responsible procurement?
27. With respect to gift giving and gift receiving, ____ refers to money paid before an exchange.
c. a bribe
28. With respect to gift giving and gift receiving, ____ refers to money paid after an exchange.
a. a kickback
29. ____ identifies opportunities to recover revenues or reduce costs associated with scrap, surplus, obsolete, and waste materials.
d. investment recovery
30. ____ materials refer to stock that exceeds the reasonable requirements of an organization.
31. ____ materials are no longer serviceable, have been discarded, or are a by-product of the production process.
32. ____ materials have no economic value.
1. The creation across the supply chain and its markets of a coordinated flow of demand is the definition of ____.
c. demand management
2. Which of the following is not a basic type of demand forecasting model?
a. exponential smoothing
3. Surveys and analog techniques are examples of ____ forecasting.
4. An underlying assumption of ____ forecasting is that future demand is dependent on past demand.
b. time series
5. Which forecasting technique assumes that one or more factors are related to demand and that this relationship can be used to estimate future demand?
c. cause and effect
6. Which forecasting technique tends to be appropriate when there is little or no historical data?
7. Which of the following is true?
b. one challenge to collaborative planning, forecasting, and replenishment is getting supply chain partners to share data
8. ____ refers to the management of various activities associated with the order cycle.
d. order management
9. The order cycle is ____.
c. also called the replenishment cycle
10. The order cycle is composed of each of the following except:
a. order retrieval
11. Which of the following is false?
e. all of the above are true
12. Order transmittal is ____.
b. the series of events that occur between the time a customer places an order and the time the seller receives the order
13. In general, there are ____ possible ways to transmit orders.
14. Which of the following is not a possible method of order transmittal?
e. all of the above are methods of order transmittal
15. ____ refers to the time from when the seller receives an order until an appropriate location is authorized to fill the order.
a. order processing
16. Classifying orders according to pre-established guidelines so that a company can prioritize how orders are to be filled refers to ____.
d. order triage
17. Order picking and assembly is:
c. the order cycle component that follows order processing
18. The text suggests that ____ often represents the best opportunity to improve the effectiveness and efficiency of an order cycle.
b. order picking and assembly
19. Which of the following is not a characteristic of contemporary voice-based order picking systems?
a. easily disrupted by other noises
20. Which of the following is not a characteristic of advances in order pick technology?
d. fewer employee accidents
21. The final phase of the order cycle is called order ____.
22. The time span within which an order must arrive refers to ____.
c. delivery window
23. A commonly used rule of thumb is that it costs approximately ____ times as much to get a new customer as it does to keep an existing customer.
24. An unhappy customer will tell ____ other people about her/his unhappiness.
25. The ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience is the definition of ____.
a. customer service
26. Which of the following is not a dimension of customer service?
e. all of the above are dimensions
27. The percentage of orders that can be completely and immediately filled from existing stock is the ____ rate.
d. order fill
28. What component of customer service focuses on the ease of doing business with a seller?
29. What are multichannel marketing systems?
b. separate marketing channels that serve an individual customer
30. Which of the following statements is false?
d. goals should be specific, measurable, achievable, and cost effective
31. ____ refers to a process that continuously identifies, understands, and adapts outstanding processes inside and outside an organization.
32. ____ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.
33. Which statement about measuring customer service is true?
d. it is possible for organizations to use only one customer service metric
34. ____ refers to the allocation of revenues and costs to customer segments or individual customers to calculate the profitability of the segments or customers.
a. customer profitability analysis
35. Which of the following statements is false?
b. approximately 40% of customers who experience a problem with purchases of less than $5 will not do business with that company again
1. Product density refers to a product's ____.
c. weight per volume
2. Which of the following statements is false?
a. a product's chemical characteristics have little to no influence on the way the product is handled
3. Which of the following statements regarding perishable products is false?
e. all of the above are true
4. The building blocks concept is associated with which logistics function?
5. ____ refers to materials used for the containment, protection, handling, delivery, and presentation of goods.
6. Each of the following is a shipping hazard that a package may be exposed to except ____.
7. Which of the following is false?
b. pictures are preferable to words for labeling a product
8. As a general rule, labeling requirements and enforcement tends to be more stringent in ____ countries than in ____ countries.
c. economically developed; economically developing
9. The Globally Harmonized System of Classification and Labeling of Chemicals (GHS) was developed by the ____.
d. United Nations
10. Which of the following is not a key piece of classification and labeling information provided by the Globally Harmonized System of Classification and Labeling of Chemicals (GHS)?
b. a picture of the chemical or hazardous material
11. Over 80% of customers view packaging as ____.
d. a major environmental issue
12. Biodegradable plastics cost ____ as much as conventional plastics.
a. two times
13. Which of the following is not a characteristic of plastic packaging?
a. lack of versatility
14. Which of the following is not an environmentally-friendly packaging strategy that firms might adopt?
e. all of the above are strategies
15. ____ systems consider the reverse flow of products, their reuse, and the marketing and distribution of recovered products.
16. How many countries in the world do not currently use the metric system of measurement?
17. Which of the following is not a logistical consequence of packaging inefficiency?
e. all of the above are logistical consequences
18. What has been described as the "last frontier" of logistics savings opportunities?
c. packaging inefficiencies
19. A "box-maker's certificate" ____.
d. assures railroads and motor carriers that boxes are sufficiently sturdy to meet their handling requirements
20. What organization regulates the packaging of international air shipments?
a. International Air Transport Association
21. A unit load involves ____.
d. consolidation of several units into larger units to improve efficiency in handling and to reduce shipping costs
22. A major advantage of the unit load is ____.
b. mechanical devices can be substituted for manual labor
23. Which of the following is false?
e. all of the above are true
24. The ____ has established six international pallet size standards.
c. International Standards Organization
25. The basic unit in unit loading is a ____.
26. A major drawback to metal and plastic pallets is their ____.
27. ____ pounds is the approximate weight at which there is a noticeable increase in injuries, particularly back injuries, from manual handling.
28. From a space utilization perspective, one pallet occupies ____ times more space than a plastic slip sheet.
29. ____ refers to the short distance movement that usually takes place within the confines of a building such as a plant or distribution center and between a building and a transportation service provider.
d. materials handling
30. With respect to density, a vehicle loaded with ____ is most likely to cube out (cubic capacity is filled before reaching its weight capacity).
31. A dry bulk material's ____ is important for determining the quantity that can be stored in a given location.
c. angle of repose
32. ____ refers to the interaction between workers and workplace conditions.
33. The total cost of ownership is associated with which of the 10 materials handling principles?
a. life cycle cost principle
34. It is important that the materials handling equipment be aligned with an organization's objectives, customers, and ____.
35. Which of the following is false?
b. automation refers to equipment that complements, rather than replaces, human contact
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