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Chapter 1

STUDY
PLAY
data
raw facts
information
collection of facts organized in such a way that they have value beyond the facts themselves
process
set of logically related tasks
knowledge
awareness and understanding of a set of information
input
activity of gathering and capturing raw data
processing
converting data into useful outputs
output
production of useful information, usually in the form of documents and reports
feedback
information from the system that is used to make changes to input or processing activities
transaction
any business-related exchange, such as payments to employees and sales to customers
CBIS (computer based information system)
single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information
technology infastructure
all of the CBIS
enterprise resource planning
set of integrated programs that manages the vital business operations for an entire multisite, global organization
management information system
organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers
e-commerce
any business transaction executed electronically between parties such as : companies (b2b), companies and consumes( b2c), and consumers and other consumers (c2c)
organization
a collection of people and other resources established to accomplish a set of goals
value chain
series (chain) of activities that includes inbound logistics and warehouse and storage
supply chain management
determines what supplies are required for value chain
culture
set of major understandings and assumptions shared by a group
technology acceptance model (TAM)
specifies the factors that can lead to better attitudes about the information system
operations
focuses on the efficiency of information
systems development
focuses on development projects and ongoing maintenance and review
support
provides user assistance
cheif information officer
employs the IS department's equipment and personnel to help the organization attain its goals
database
organized collection of facts and information
intranet
an internal network based on Web technologies that allows people within an organization to exchange information and work on projects
extranet
a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company's intranet
desicion support system
an organized collection of people, procedures, software, databases, and devices used to support problem-specific decision making
expert system
a system that gives a computer the ability to make suggestions and function like and expert in a particular field
knowledge base
the collection of data, rules, procedures, and relationships that must be followed to achieve value or the proper outcome
productivity
a measure of the output achieved divided by the input required