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mngt 3810 - chapter 8
Terms in this set (13)
A system of shared assumptions, values, and beliefs that show people what is appropriate and inappropriate behavior
why does organizational culture matter
•Influences employee behavior as well as organizational performance
•May be the strongest asset or the biggest liability for a company
•If rare and hard to imitate, may provide a competitive advantage
levels of organizational culture
- Basic assumptions lie below awareness. Assumptions are taken for granted, and reflect beliefs about human nature and reality
- At the second level, values exist. Values are shared principles, standards, and goals
- Artifacts are on the surface, or visible, tangible aspects of organizational culture
1. Innovative Cultures
2. Aggressive Cultures
3. Outcome-Oriented Cultures
4. Stable Cultures
5. People-oriented Culture 6. Team-oriented Culture 7. Detail-oriented Culture
TEAM-ORIENTED CULTURES ARE COLLABORATIVE AND EMPHASIZE COOPERATION AMONG EMPLOYEES (south west airlines)
A CULTURE THAT IS CHARACTERIZED IN THE OCP FRAMEWORK AS EMPHASIZING PRECISION AND PAYING ATTENTION TO DETAILS (Disney World)
challenges of strong culture
Difficult to change.
•Can be a liability during a merger as each separate culture must merge together
multiple cultures within an organization
•Cultures that emerge within different departments, branches, or geographic locations are called subcultures.
•Sometimes, a subculture may take the form of a counterculture, shared values and beliefs that are in direct opposition to the values of the broader organizational culture.
how are cultures maintained
THE PROCESS THROUGH WHICH NEW EMPLOYEES LEARN THE ATTITUDES, KNOWLEDGE, SKILLS, AND BEHAVIORS REQUIRED TO FUNCTION EFFECTIVELY WITHIN AN ORGANIZATION
•Use of formal orientation programs.
•Mentoring by supervisors and coworkers.
•What leaders do directly influences the cultures of their organizations.
•Part of the leader's influence over culture is through role modeling.
•Leaders also shape culture by their reactions to the actions of others around them.
process of cultural change
- create a sense of urgency
- change leaders and other key players
- role model
- change the reward system
- create new stories and symbol
developing your personal skills: learning to fit in
- DO YOUR RESEARCH
- OBSERVE THE PHYSICAL ENVIRONMENT
- READ BETWEEN THE LINES
- REFLECT ON HOW YOU ARE TREATED
- ASK QUESTIONS
- LISTEN TO YOUR GUT
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