According to Kirkpatrick's hierarchical training evaluation model, four measures provide insight into the effectiveness of a training program, with succeeding levels providing increasingly important information. What is the correct order of this hierarchy?
a. learn the material, positive reactions, apply learning to workplace, positive organizational outcomes
b. positive reactions, learn the material, apply learning to workplace, positive organizational outcomes
c. learn the material, positive organizational out-comes, apply learning to workplace, positive reactions
d. positive reactions, learn the material, positive organizational outcomes, apply learning to workplace
According to social learning theory, what four mental processes facilitate social learning?
a. attention, memory, social learning, engagement
b. motivation, engagement, attention, and social learning
c. attention, memory, motor control, and motivation
d. motor control, social learning, attention, and motivation
Which of the following are considered occupational risk factors for workplace violence?
a. night shifts, training, inexperience, and access to emergency phones
b. scheduling, authority, valuables, and taking care of others
c. client interactions, perpetrator's relationship to worker, being female, and timing
d. lack of training, poor emergency plans, inadequate supervision, and a diverse workplace
Stressors may vary along which of the following dimensions?
a. duration, frequency, intensity, and type
b. duration, intensity, type, and predictability
c. frequency of occurrence, intensity, duration, and predictability
d. frequency of occurrence, duration, type, and environment
What are the four categories of strain reactions?
a. organizational, physical, mental, and cognitive
b. behavioural, cognitive, organizational, and physical
c. psychological, physical, cognitive, and mental
d. psychological, physical, behavioural, and organizational
What are the four components that researchers and practitioners of occupational health psychology focus on to reduce work-related psychosocial disorders?
a. organizational change, information, psychological health services, and surveillance
b. organizational change, information, psychological health services, and violence in the workplace
c. information, stress moderators, surveillance, and violence in the workplace
d. stress moderators, negative affectivity, depression at work, and information