Chapter 6: Non Verbal Communication
Terms in this set (36)
overssimplification to say that its communication without words
-fails to distungiush vocal (mouth) and verbal communication (with words)
*messagees expressed by nonlinguistic means
-what we do more meaning than what we say
-93% of emotional impact of a message comes from nonverbal source
-contributs to making perceptions
-recognize emotion without words
culturally understood substitutes for verbal expressions
-nodding- can vary based on culture
-look to eyes (japan) or mouth (U.S) for emotional
-simlliar experssions: survival mechanism enabled early humans to communicate: function of evolution.
-blind and deaf children, display range of emotions same to hearing infants.
-supress/express feelings more appropriate less appropriate: feeling is the same expression is different.
Men and Women
women more nonverbal, better at interpreting nonverbal, smile more use more facial expressions. Less pronounced differences in gay.
cues that help control verbal interaction
-turn taking signals
when indicate speaker has finished talking:
1. changes in intonation - rising or falling f\pich
2. drwal on last syllable
3. drop in pitch or loudness
Eye contact can also regulate- look more to signal response.
"gaze window" pref period of mutual gaze.
-trouble with in autistic or children.
Deception Detection 101
accurate in detecting only slightly more than half the time.
-we overestimate our abilities to detect lies
-tendancy to judge other's messages as truthful- we want to believe people wouldn't lie to us
-popular belif: fidget more avert gaze inaccurate opposite true. More eye contact to prove and to see if lie is working.
Things that do give away:
more speech errors
stammers, stuters hesitate
rise in vocal pitch. longer pauces
reveal liars true feelings in brief, unconscious displays.
more likely to occur during high stakes lying.
the way we act: how deliberately we stand and move, control facial expressions, adjustments in voice.
the way we dress, artifacts wear, hair
physical items we surround ourselves with
the study of how people communicate through bodily movments
Face and Eyes
-hardest to read
-different types of facial expressions, multiplied out its almost impossible to compile oa dictionary of expressions and their corresponding emotions
-saving face, needing face time, maintaining pocker face, facing fears
-because primary source of communication
study of how the eyes can communicate
-can show interest: what type?
-conversational turn taking.
-indicator of liking creates it and reflects it.
-can show you are listening-
-exsssive eye contact inappropriate in some cultures
"don't be so uptight" "I won't take this lying down"
-posture is subtle,hard to recognize
-can be dramatic- hands on hips.
blind use them
-can be unintentional or unconscious- such as ambiguous emblem shrugging
unconsous gestures- ex fidgiting
sign of discomfort
but also can be used when let guard down
-measure of peer and status - people who gesture more perceived be more powerful and in control others subordinate.
-head bowing submissive head raising dominate
-can increase persuasiveness - increases when mirror other persons movements
-in group setting animated gestures signal well received, domination in competitive setting.
-stronger psychological and cognitive development in babies who were touched.
-increases bond reduce anxiety: important for givers ad receivers
-touch correlates to compliance to requests
-increase alcoho consumption when touched by the server.
-women more accepting of touch
the study of touching
the way a message is spoke: vocal rate, pronunciation, pitch, tone, volume.
-Shifting emphasis on certain syllabls changes meaning.
-communication through pauses
-listeners pay more attention to paralanguage than words themselves
-sarcasm: use emphasis, tone of voice, length of utterance to change meaning to opposite
-younger people more sensitive to words rather than way they are said
-more attractive voices regarded as omore credible
different types of pauces
1. unitentional- stop to collect thoughts before communicating. Liars have more. Sometimes saving face.
2. vocalized pause: um er, uh, to "like" "ok" ya know" reduce perceived credibility.
um er uh like ok
study of how communication is affected by the use, organization, perception of space and distance.
invisible buble. Think of area inside as our own. ary in size according to culture, person we're with, situation.
-strong relationship between distance and marital happiness.
people who are emotionally close to us, private situations.
-enter personal space - sign of trust. lower our defenses
18' to 4 feet. most couples stand in public.
-space beyond casual
far range just beyond others reach
-keeping someone at arms length- less personal .
4-12 feet. Students more satisfied with teachers who reduce this social distance. satisfyd with the course itself, more likely to follow teachers instructions.
-social anxious keep far distances
beyond 12 feet. Byeond a certain point makes two way communication impossible.
-large audience- not interested in dialouge
strategies designed to create a barrier between ourselves and others when personal bubble invited and we feel stress.
-decrease eye contact, physical object
remains stationary in contrast to moving physical buble
taking "your" seat in class
-how you respond to violation depends on who eo
study of how humans use and structure time
-can express intentional and unintentional messages
-waiting as an indicator of status in cultures that highly value time. "important poepel" seen by appointment only.
-you wouldn't be late to job interview but interviewer might keep you waiting.
-puntuality important in some cultures not in others.
-party invitation time not representative of actual
-quality time indicator of relational satisfaction
importance of beauty
-attractive: perceptions of more sensitive, kind, strong, sociable, interesting.
-as we get to know people we regard them as better looking
- how they use the equipment: smile, gegutures.
hide problem areas accentuate acs sets
casual can mean more social, extroverted
-hijab: opressive or mark resistance to sexual objectification, respect
as number of positive physical environment increased, neighborliness increased
-homes reflect their occupants
-stress levels in barren envionrments
-removing unpleasant objects or threatening such as doctors desk .
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