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Formal Communication Channels
The system of official channels that carry organizationally approved messages and information
Feedback that disapproves without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient
Communication that flows between managers and workers who are on the same organizational level
Informal Communication Channel (Grapevine)
The transmission of a message from employee to employee outside of formal communication channels
Communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior
Communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance
Collaborative Discussion Sites
Web or software-based discussion tools that allow employees to ask questions and share knowledge
Phone numbers that anyone in the company can call anonymously to leave information for upper management
Assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said
Understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker
Televised/Videotaped Speeches and Meetings
Speeches and meetings originally made to a smaller audience that are either simultaneously broadcast to other locations in the company or videotaped for subsequent distribution and viewing
Information that is collected from surveys given to organizational members and then compiled, disseminated, and used to develop action plans for improvement
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