52 terms

Mod A Unit 3 theory

When you are interviewing a patient, the use of closed questions is indicated when you are
looking for a one-word or short answer
Which of the following is an example of a closed question?
"are you an only child"
During the interview, the medical assistant questions the patient as follows: "Describe your pain for me. What has been going on with you since you were last here? How has your appetite been? How have you been sleeping? all these are example of
open-ended questions
Being a good communicator means that the medical assistant will
be effective in sending and receiving messages
The use of arm gestures, facial expressions, and turning one's head are all examples of
nonverbal communication
The tone of voice,speech, and sighing on the part of the patient while speaking are all examples of
verbal communication
Which of the following statements is most likely to result in compliance by the patient?
"please remove your clothing from the waist up and put this gown on with the opening in the back. I will then call the doctor."
Factors that increase the effectiveness of communication include all of the following EXCEPT
avoiding eye contact with every patient
Which word is spelled correctly for the meaning "to advice"?
When something is not movable, we use the term
Which is NOT a step in becoming a better listener?
write down every word in conversation for documentation
Ways to improve communication with patients include all of the following EXCEPT
communicate with all patients the same way
Handling complaints from the patients includes all of the following EXCEPT
interrupt the physician with the complaint only if a lawsuit is threatened
Which of the following is NOT true about aging?
you need to shout to when speaking with the elderly patient
A developmental delayed patient
should be treated based on level of maturation
In dealing with patients with limited understanding, medical assistant should
give explanations slowly, and explain as they go along
When dealing with sight-impaired patients, the medical assistant should
ask. "Do you need help?" and/or "How can I help you?"
Factors that reduce the effectiveness of communication include
all of the above(languages barriers,cultural differences,geographic idiosyncrasies, both a and C)
Handling patients' complaints promptly
all of the above(can prevent lawsuits, can keep a good relationship with patients,will meet guidelines set forth by Medicare)
Treatment plans should take into consideration all of the following EXCEPT
amount of time needed to discuss treatment plan
Nonverbal communication comprises approximately_____percent of all communication
Which one of the following is NOT an important part of delivering messages?
Ability to multitask while delivering the message
_____is a communication distracter
Incorrect use of grammar
When communicating with a patient, it is best to ask_____questions
Interpreting body language is an important part of_______communication
Two typical nonverbal signals that our eyes send are pupil size and______
direction of gaze
______is NOT a nonverbal response
Numbers may be used as nouns or______
______is an automated answering device
Voice mail system
Which of the following is a disadvantage of voice mail?
Some people want to speak to a person immediately
Which of the following in NOT an item that can be included on a website?
All of the above could be included(Practice philosophy,Hours of operation, Billing and insurance information)
Advantages of a website include all of the following EXCEPT that_______
patients may not have access to the Internet
Faxes are or are not considered forms of original and legal documents
A disadvantage of e-mail messages is that______
messages once sent are often not retrievable
A______sentence expresses only one thought
Numbers that begin a sentence should be spelled out even if they are greater than______
which one of the following is correctly spelled?
Which one of the following is correctly spelled?
Which one of the following is correctly spelled?
Always use a______when sending a fax
cover sheet
_______is NOT a component of the communication process
Based on statistics,______percent of all communication is nonverbal
Assessing____from the receiver allows you to determine if the message was understood the way it was intended
all of the above(opinions,responses,feedback)
______involves hearing what the speaker is saying but not listening with enough effort to become personally involved in what is being said
Passive listening
Acceptable personal space is used for those times of closeness and is typically______feet apart
1.5 to 2.5
A(n)_____converts written material or pictures into electronic impulses that are transmitted by telephone lines and recorded magnetically and can be printed as a hard copy
"The three medical assistant all went to lunch together yesterday." Select the SUBJECT
medical assistants
Which one of the following sentences is punctuated correctly?
Chris did not see how he could organize, write,and proofread the paper in only 2 hours
Which one of the following is NOT important in effective communication for patient teaching?
patient's dietary habits
When communicating with children, do all of the following EXCEPT________
use technical terms to explain all procedures
The ability to process new information and to apply it appropriately in a given setting reflects a patient's _______functioning
Three of the following statements pertain to considerations that should be made when accommodating patient with physical disabilities. which one does NOT pertain?
Restate directions and instructions frequently