11 terms

Business Process Modelling

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What is a Business process model?
Business processes can be classified as:

Primary (or core) processes - initiated from outside - processes associated with delivery of product to customer.

Support processes - create conditions for primary processes to be carried out .
What is Business Process Modelling?
Business process modelling is the activity of representing the processes of an organisation.

Business process models describe how a business works - that is, how it accomplishes activities or tasks .

A single model shows how a business accomplishes a single task
What Types of Process Models Support Software Development?
Flow charts.
Data flow diagrams.
UML activity diagrams.
Tools used to model organisational processes that are candidates for restructuring include:
UML (including use case diagrams and activity diagrams) .

Business process modelling notation (BPMN) - a graphical representation of specifying business processes in a workflow.
Why do organisations want to restructure their processes?
Reduce costs.
Improve productivity.
Improve customer service.
Fit commercial software.
Streamline the supply chain (better collaboration with business partners).
What does TQM stand for?
Total Quality Management
What is TQM?
TQM was an early methodology that involved business process improvement.

TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.
What is six sigma?
Six Sigma is an approach that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variability in manufacturing and business processes.

It uses a set of quality management methods, including statistical methods, and requires people within the organization who are experts in these methods.

Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction or profit increase).
what is lean ?
Lean is an approach that considers the expenditures of resources for any goal other than the creation of values for the end customer to be wasteful, and hence a target for elimination.

Working from the perspective of the customer who consumes a product or service, "value" is defined as any action or process that a customer would be willing to pay for. Lean is centred around creating more value with less work.

Focus is on eliminating waste along entire value streams, instead of at isolated points, and creating processes that need less human effort, less space, less capital, and less time to make products and services at less cost than traditional business systems
Business Process Reengineering vs Business Process Management?
There has been a shift from business process reengineering (BPR) to business process management.

With BPR organisations radically changed business processes in an attempt to achieve dramatic improvements.

Business process management considers processes as strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients. It attempts to improve processes continuously.
Describe Business Process Management
Business Process Management is intended to produce direct, near-term and visible business performance improvements.

BPM focuses on existing business processes as assets that can be analyzed and designed to be better.

BPM is a joint business and IT effort.

A BPM best practice is to find the areas of high value and leverage those to gain the biggest possible results.

BPM projects can be accomplished largely by the internal staff, and aided by limited consulting and modest software expenses.
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