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22 terms

MGT 550 Ch. 8

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Performance appraisal
process, typically performed annually by a supervisor for a subordinate, designed to help employees understand their roles, objectives, expectations, and performance success
Performance Management
Process of creating a work environment in which people can perform to the best of their abilities
Calibration
Process whereby managers meet to discuss the performance of individual employees to ensure their employee appraisals are in line with one another
Manager and/or supervisor Appraisal
Performance appraisal done by an employee's manager and often reviewed by a manager one level higher
Self-Appraisal
Performance appraisal done by the employee being evaluated, generally on an appraisal form completed by the employee prior to the performance interview
Subordinate Appraisal
Performance appraisal of a superior by an employee, which is more appropriate for developmental than for administrative purposes
Peer Appraisal
Performance appraisal done by one's fellow employees, generally on forms that are complied into a single profile for use in the performance interview
Team Appraisal
Performance appraisal, based on TQM concepts, that recognizes team accomplishment rather than individual performance
Customer Appraisal
Performance appraisal that, like team appraisal, is based on TQM concepts and seeks evaluation from both external and internal customers
Error of Central Tendency
Performance rating error in which all employees are rated about average
Leniency or Strictness Error
Performance rating error in which the appraiser tends to give the employees either unusually high or unusually low ratings
Recency Error
Performance rating error in which the appraisal is based largely on the employee's most recent behavior rather than on behavior throughout the appraisal period
Contrast Error
Performance rating error in which an employee's evaluation is biased either upward or downward because of comparison with another employee just previously evaluated
Similar-to-me Error
Performance rating error in which an appraiser inflates the evaluation of an employee because of a mutual personal connection
Graphic Rating Scale Method
Trait approach to performance appraisal whereby each employee is rated according to a scale of characteristics
Mixed-Standard Scale Method
Trait approach to performance appraisal similar to other scale methods but based on comparison with a standard
Forced Choice Method
Trait approach to performance appraisal that requires the rater to choose from statements designed to distinguish between successful and unsuccessful performance
Essay Method
Trait approach to performance appraisal that requires the rater to compose a statement describing employee behavior
Critical Incident
Unusual event that denotes superior or inferior employee performance in some part of the job
behaviorally anchored rating scale
behavioral approach to performance appraisal that consists of a series of vertical scales, one for each important dimension of job performance
Behavior observation scale
behavioral approach to performance appraisal that measures the frequency of observed behavior
Management by objectives
philosophy of management that rates performance on the basis of employee achievement of goals set by mutual agreement of employee and manager