These are steps included in business process re-engineering: a) Gain an understanding of the business process to be reviewed, b) Establish a continuous improvement process, c) Redesign and streamline the process, d) Define the areas to be reviewed, e) Implement and monitor the new process, f) Develop a project plan. What is the proper sequence of these steps?
A. d, f, a, c, e, b
B. a, f, d, c, e, b
C. f, a, d, c, e, b
D. d, a, f, c, e, b
Of the options, the most effective would be to regularly review the currency of information detailed in the plan, such as contact names and locations, backup frequency and content, recovery procedures, etc. Regular recovery exercises should be held, but it is better that staff who are not recovery experts are involved. This will provide better assurance that, should a disaster occur, the plan can be used by any staff available. Exercises should be planned and announced, an unplanned test, however frequently performed, will be more difficult to evaluate and is less likely to provide assurance that the plan is effective. Unannounced shut down of primary processing should not be a consideration at any time due to the potential effect on "live" processing should the recovery fail.