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HR MGMT 340 TEST 2 (Ch. 10)
Terms in this set (16)
Central tendency error
Occurs when a rater gives all employees a score within a narrow range in the middle of the scale.
Tendency to rate people relative to others rather than against performance standards.
Performance appraisal method in which ratings of employees' performance levels are distributed along a bell-shaped curve.
Graphic rating scale
Scale that allows the rater to mark an employee's performance on a continuum.
Occurs when a rater scores an employee high on all job criteria because of performance in one area.
Important elements in a given job.
Occurs when ratings of all employees fall at the high end of the scale.
Management by objectives (MBO)
Performance appraisal method that specifies the performance goals that an individual and manager identify together.
Process of determining how well employees do their jobs relative to a standard and communicating that information to them.
Series of activities designed to ensure that the organization gets the performance it needs from its employees.
Define the expected levels of employee performance.
Occurs when a rater gives greater weight to information received first when appraising an individual's performance.
Performance appraisal method in which all employees are listed from highest to lowest in performance.
Occurs when a rater's values or prejudices distort the rating.
Occurs when a rater gives greater weight to recent events when appraising an individual's performance.
Occurs when ratings of all employees fall at the low end of the scale.
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