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29 terms

Chapter 8

STUDY
PLAY
Communication
the evoking of a shared or common meaning in another person
Interpersonal communication
communication between two or more people in an organization
Communicator
the person originating a message
Receiver
the person receiving a message. They must interpret and understand the message
Perceptual screen
a window through which we interact with people that influences the quality, accuracy and clarity of the communication.
Message
the thoughts and feelings that the communicator is attempting to elicit in the receiver
Feedback
information fed back that completes two-way communication
Language
the words, their pronunciation, and the methods of combining them used and understood by a group of people
Data
uninterpreted and unanalyzed facts
Information
data that have been interpreted, analyzed, and have meaning to some user
Richness
the ability of a medium or channel to elicit or evoke meaning in the receiver
Reflective listening
a skill intended to help the receiver and communicator clearly and fully understand the message sent
Two-way communication
a form of communication in which the communicator and receiver interact
One-way communication
communication in which a person sends a message to another person and no feedback, questions, or interaction follow
Barriers to communication
aspects of the communication content and context that can impair effective communication in a workplace
Gateways to communication
pathways through barriers to communication and antidotes to communication problems
Defensive Communication
communication that can be aggressive, attacking, and angry, or passive and withdrawing
Nondefensive Communication
communication that is assertive, direct, and powerful
Nonverbal communication
all elements of communication that do not involve words
Proxemics
the study of an individual's perception and use of space, including territorial space
Territorial space
bands of space extending outward from the body. These bands constitute comfort zones
Intimate space
the first zone where we interact with spouses, significant others, family members, and others with whom we have an intimate relationship
Personal distance zone
friends typically interact within this distance
Social distance zone
business associates and acquaintances interact with us in this zone
Public distance zone
we prefer that strangers stay at least 12 feet from us, and we become uncomfortable when they move closer
Seating dynamics
the art of seating people in certain positions according to their purpose in communication
Kinesics
the study of body movements, including posture
Communicative disease
the absence of heartfelt communication in human relationships leading to loneliness and social isolation
Information communication technology (ICT)
the various new technologies such as e-mail, voice mail, teleconferencing, and wireless access which are used for interpersonal communication