Chapter Five Business
Terms in this set (22)
The transmission of information between a sender and a recipient
any interference that causes the message you send to be different from the message your audience understandings
Obstacles to effective communication, typically defined in terms of physical, language, body languages, cultural, perceptual and organizational barriers
What are the 6 main barriers to effective communication?
Physical, language, body language, perceptual, organizational and cultural barriers, language is the easiest to surmount
Eye contact. Tone of voice., Facial Expression. Gestures and Posture
attentive listening that occurs when the listener focus his or her complete attention on the speaker
Why is active, effective listening difficult for many people? What are 5 strategies for improving listening skills within the American culture?
listeners can be distracted, forgetful, and preoccupied
to improve use extreme mental capacity, take a few notes, listen with both ears and eyes, nonverbal communication and verbal feedback
the various ways in which a message can be sent, ranging from one on one in person meetings to internet message boards
Types of Communication Channels
Memos/reports. Email. Instant message. voice mail. phone. video conferencing. in person presentation. face to face meeting.
Choosing the correct words
analyze your audience. dont use big words if you are with idiots.
Gender Bias. Age Bias. Racial Bias
Breaking through the clutter
Strike the Right Tone
Use common words. Use active voice. user personal pronouns. use contractions.
Use Heading and bultted lists
Heading is not a title it is a label. Bulleted lists are an invaluable tool that you can use to engage your readers attention.
opening grab the attention of the audience/readers
The opening of your presentation gives you a chance to grab the attention of the audience
specific examples and vivid comparisons will illustrate your points and bring them to life, while trust sources
Big mistakes are too many key ideas. Keep it under 4 so the audience can absorb it. Specific examples and vivid comparisons wil illustrate your points and bring them to life.
Decide if you want them throughout the presentation or at the end. Tell your audience your preference. Make sure you are as prepared as you can be.
people will only remember 10 percent of things they heard but 35% of pictures. and 65%! of them both together
How can you mitigate speech anxiety?
like you are talking to a friend
Focus on their needs
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