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42 terms

Management Sample Quiz 3

STUDY
PLAY
The evoking of shared or common meaning in another person is called:
A. interpersonal communication
B. communication
C. a response pattern
D. the message
B. communication
A perceptual screen is one's view of the world and its influence on interpersonal communication.
A. true
B. false
B. false
A communication medium low in richness might be good for sending numeric or factural data.
A. true
B. false
A. true
One way communication in contrast to the two way communication:
A. is especially more accurate for complex tasks
B. solicits interaction
C. allows for reflective listening
D. is faster
D. is faster
Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:
A. paraphrasing expresses thoughts and feelings
B. clarifying implicit thoughts and feelings
C. reflecting core feelings
D. silence
D. silence
An effective method to reduce or overcome barriers to communication due to gender differences is to:
A. frequently used metaphors
B. attempt to use more technical terms with precise meanings
C. seek clarification meaning
D. use face-to-face communication
B. attempt to use more technical terms with precise meanings
Passive-aggresive behavior is a form of defensivenerss that begins as subordinate defensiveness and ends up as:
A. scapegoating
B. dominant defensiveness
C. a defensive tactic
D. a power play
B. dominant defensiveness
What percent of the meaning in a message can be conveyed by nonverbal communication?
A. 10 to 20%
B. 25 to 40%
C. 45 to 70%
D. 65 to 90%
D. 65 to 90%
Seating arrangements and dynamics can be examined in a/an _______ study.
A. paralanguage
B. proxemics
C. kinesics
D. attitude
D. attitude
In nonverbal communication, the study of body movements, including posture, is known as:
A. kinesics
B. proxemics
C. paralanguage
D. posturics
A. kinesics
Studies have shown that using computer mediated communication tends to result in an increase in:
A. depression
B. stress
C. flaming
D. proxemic behavior
B. stress
Polyphasic activity is known as:
A. the study of space in nonverbal communication
B. the study of seating arrangements
C. limiting your activity to only one at a time
D. doing more that one thing at a time
D. doing more that one thing at a time
Formulating a set of decision rules for making inventory re-ordering decisions is an example of programmed decision making.
A. true
B. false
?
In the ration model, the decision makes strives to:
A. satisfice
B. optimize
C. select the alternative agreeable to the majority
D. apply a heuristic
B. optimize
Heuristics are shortcuts in decision making that save mental activity.
A. true
B. false
A. true
Which decision making model is the most realistic in portraying the managerial decision process?
A. rational
B. garbage can
C. bounded rationality
D. incremental
C. bounded rationality
You own and operate a small pizza shop. The shop has been profitable but it needs renovation. You start the renovation only to discover that a pizza chain has brought vacant building two blocks away and plans to operate a shop within 120 days. Undoubtedly, competition will intensify. You decide to accelerate the renovation work. You are trying to:
A. escalate the risk
B. avoid risk
C. greatly minimize risk
D. better manage risk by trying to improve your shop significantly before the other one opens
?
Which of the following is NOT one of the explanations for the escalation of commitment?
A. cognitive dissonance theory
B. optimism
C. illusion of control
D. high or low self-monitoring
?
The right side of the brain is best used for which type of activity or decision?
A. flowchart work processes
B. develop visions and strategic plans
C. day to day operations
D. tax preparations
B. develop visions and strategic plans
The research by Henry Mintzberg regarding intuition and managerial roles suggest that:
A. managers rarely use intuition
B. in most cases, managers use a systematic step by step approach to decisions
C. managers make judgments based on hunches
D. intuition has not been shown to be very effective as an antidote to over analysis
C. managers make judgments based on hunches
The left side of the brain is best used for which type of activity or decision?
A. flowchart work processes
B. develop visions and strategic plans
C. day to day operations
D. tax preparations
A. flowchart work processes
C. day to day operations
An organization should do or provide all of the following except _____ if it wants to encourage employee creativity.
A. close supervision
B. participative decision making
C. peer support
D. flexible organizational structure
A. close supervision
The majority wins rule in group decision making is an example of:
A. a group heuristic
B. a social decision making scheme
C. groupthink
D. the nominal group technique
?
Time constraints dont prevent managers from using group decision techniques.
A. true
B. false
?
A method to prevent groupthink is to bring in outside experts to evaluate the group process.
A. true
B. false
?
Illusions of unanimity is considered to be a symptom of groupthink.
A. true
B. false
?
Group polarization results in group members moving from extreme attitudes toward more moderate attitudes.
A. true
B. false
A. true
If a person can affect the thoughts, behaviors, and feelings of another person, she has
A. influence
B. power
C. authority
D. dominance
A. influence
If a manager asks an employee to purchase a gift for his wife, the employee would think this request:
A. falls within his zone of indifference
B. falls outside his zone of indifference
C. should be based on the manager's authority base
D. is in conflict with the employee's value system
B. falls outside his zone of indifference
The power base of the future will likely be:
A. reward
B. legitimate
C. referent
D. expert
D. expert
According to McClelland, when a manager treats others as objects to be utilized to get ahead, or views situations as win-lose, the manager is using which form of power?
A. personal power
B. social power
C. legitimate power
D. expert power
A. personal power
When a firm is preparing for bankruptcy, the accountants as a group may become unduly powerful because of:
A. high centrality
B. their nonsubstitutability
C. operational knowledge of the organization
D. their ability to better cope with change
?
Kanter's focus on power is in terms of one's:
A. inclination to be coercive
B. ability to exercise power and do things for others, particularly people in need
C. expertise in accomplishing job tasks and reaching production objectives
D. charmisma and liking by others
B. ability to exercise power and do things for others, particularly people in need
Korda's symbols of power focus on status or:
A. the ability to help others
B. a person's relative standing in a group based on prestige and having other people defer to him/her
C. the access to information
D. position within the hierarchy
B. a person's relative standing in a group based on prestige and having other people defer to him/her
Actions not officially sanctioned by an organization that are taken to influence others in order to meet one's personal goals is called:
A. coercion
B. illegitimate power
C. utilitarian power
D. political behavior
D. political behavior
Evidence indicates that the influence tactic which has the most positive effect on supervisors' assessments of promotability is:
A. upward appeal
B. ingratiation
C. rational persuasion
D. consultation
C. rational persuasion
It is easier to encourage employee empowerment when the organization highly values _____ and ______ power.
A. expert, referent
B. legitimate, coercive
C. reward, coercive
D. personal, manipulative
?
The critical factor that increases empowerment in relation to the critical job dimensions is:
A. self-management
B. involvement in the decision making process
C. mission defining
D. motivation of accepting responsibilty
?
Structured questions are always considered close type questions.
A. true
B. false
A. true
Behavioral based questions are based on the premise that past behavior predicts future behavior.
A. true
B. false
A. true
The Harvard Research on interviewing showed that college graduates should use impression management techniques.
A. true
B. false
A. true
A thank you letter should be sent within ______ hours.
A. 12
B. 48
C. 24
D. the next day
C. 24