Assume a variety of roles in performing their duties:
-Some are task-oriented, for example, initiating projects, collecting information, analyzing data, using quality tools (flowcharts, cause-and-effect diagrams, etc.), creating ac- tion plans, writing reports, and so on.
-Others are relationship-oriented, such as en- couraging other team members, listening carefully, and respecting others' opinions.
-Both types of roles are necessary for teams to function effectively, and proper selec- tion and training of team members is important to ensure that they possess both technical and interpersonal skills to perform these roles.