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Interpersonal Comm. Vocab Chap. 7

Terms in this set (25)

listening
Process that consists of hearing, attending, understanding, responding, and remembering an aural message.
mindless listening
Reacting to others' messages automatically and routinely, without much mental investment.
mindful listening
Giving careful and thoughtful attention and responses to the messages we receive.
hearing
The physiological dimension of listening.
attending
The process of filtering out some messages and focusing on others.
understanding
Occurs when sense is made of a message.
listening fidelity
The degree of congruence between what a listener understands and what the message-sender was attempting to communicate.
responding
Giving observable feedback to the speaker.
remembering
Ability to recall information.
pseudolistening
An imitation of true listening in which the receiver's mind is elsewhere.
stage-hogging
A listening style in which the receiver is more concerned with making his or her own point than in understanding the speaker.
selective listening
A listening style in which the receiver responds only to messages that interest him or her.
insulated listening
A style in which the receiver ignores undesirable information.
defensive listening
A response style in which the receiver perceives a speaker's comments as an attack.
ambushing
A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker.
insensitive listening
Failure to recognize the thoughts or feelings that are not directly expressed by a speaker.
prompting
Using silences and brief statements of encouragement to draw out a speaker.
questioning
A listening response in which the receiver seeks additional information from the sender.
sincere questions
Attempts to elicit information that enable the asker to understand the other person.
counterfeit questions
Questions that disguise the speaker's true motives, which do not include a genuine desire to understand the other person.
paraphrasing
Restating a speaker's thoughts and/or feelings in the listener's own words.
supporting
A listening response that demonstrates solidarity with a speaker's situation.
analyzing
A listening response in which the receiver offers an interpretation of a speaker's message.
advising
A listening response in which the receiver offers suggestions about how the speaker should deal with a problem.
judging
A listening response in which the receiver evaluates the sender' message either favorable or unfavorably.
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