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Esthetics - Milady


promotional efforts that are paid for and are directly intended to increase business.

client record keeping

a method of taking personal notes that helps the esthetician to remember important data and serve client needs better.

closing consultation

an opportunity at the end of a treatment session to review product recommendations, prepare a home-care program for the client to follow, and provide any additional literature on other treatment options that the client may be interested in.

consultative selling

a method of advising or consulting to clients and recommending the best treatments and products for their use.


a strategy for how goods and services are bought, sold, or exchanged.


the process of getting the consumer's attention, with the goal of increasing business.


form that provides the esthetician with a complete client profile, including important information about a client's skin care habits and health.


a method for gauging the amount of sales and targeting production levels.


the act of recommending and selling products to clients for at-home use.

upselling services

the practice of recommending or selling additional services to clients that may be performed by you or other practitioners in the salon.

booth rental

an arrangement in which the esthetician is required to pay the owner a set rental fee, along with payment of utilities as agreed upon, to operate in a specific space within the owner's establishment.

business plan

a strategy for understanding key elements in developing business; also servces as a guide to making informed business decisions.


the money needed to start a business.

consumption supplies

items used to conduct daily business operations.


form of business ownership whereby one or more stockholders share ownership; it is considered an independent legal entity separate and distinct from its owners with its own rights, privileges, and liabilities.


the particular identifying characteristics of an area or population, such as the specific size, age, sex, or ethnicity of its residents; average income; and buying habits.

employee manual

a handbook or guide for employees; contains important general information about salon operations, such as the number of sick days or vacation time allowed, holiday closings, how to call in late or sick, and the appropriate dress code for estheticians.

fixed costs

those operating costs that are constant; for example, rent and loan payments.

job descriptions

specified list of duties and responsibilities that are required of an employee in the performance of his or her job.


form of business ownership in which two or more people share ownership, although this does not necessarily mean an equal arrangement. In this, each partner assumes the other's unlimited liability for debt. Profits are shared.


employees; staff.

procedural guide

manual or set of instructions designed to standardize operations; supplies specific protocols for conducting individual services, such as the expected method for performing a glycolic or microdermabrasion treatment.


amount of money available after all expenses are subtracted from all revenues.

public relations

the planning and developing of relationships to achieve a certain desired behavior.

retail supplies

items available for sale to clients.


income generated from selling services and products, or money taken in.

sole proprietorship

form of business ownership in which an individual acts as sole owner and manager and is responsible for determining all policies and making all of the necessary decisions associated with running a business.

variable costs

business expenses that fluctuate, such as utilities, supplies, and advertising.


a method of compensation that is percentage-based and is directly related to the employee's performance; for example, the employee earns a certain percentage of whatever services he or she performs and/or a certain percentage of the amount of product he or she sells.

deductive reasoning

the process of reaching logical conclusions by employing logical reasoning.

franchised salon or spa

a salon or spa owned by an individual(s) who pays a certain fee to use the company name and is part of a larger organization or chain of salons. It operates according to a specified business plan and set protocols.

information interview

a scheduled meeting or conversation whose sole purpose is to gather information.

job description

specified list of duties and responsibilities that are required of an employee in the performance of his or her job.


a method of increasing contacts and building relationships to further one's career.


a method for gauging the amount of sales and targeting production levels.


a summary of education and work experience that highlights relevant accomplishments and achievements.

role model

a person whose behavior and success are worthy of emulation.


a method of compensation that specifies a certain amount of pay based on either a flat or hourly rate.


refers to a student who begins to prepare for taking a test by practicing good study habits and time management as part of an effective study program.

transferable skills

those abilities, such as sales training or administrative skills, that were mastered at other jobs and can be applied to a new position.


procedure that removes excessive fat deposits and loose skin from the abdomen to tuck and tighten the area.


Indian philosophy of balancing life and the body through various methods ranging from massage to eating habits. It is based on three doshas, or mind and body types.


body treatments that use mud or fango, dead sea salt, seaweed, enzymes, or peat baths.


an eye lift. It removes the fat and skin from the upper and lower lids.

body masks

remineralize and detoxify the body using clay, mud, gel, or seaweed mixtures.

body scrubs

use of friction to exfoliate, hydrate, increase circulation and nourish the skin.

body wraps

remineralize, hydrate, stimulate, or promote relaxation by using aloe, gels, lotions, oils, seaweed, herbs, clay or mud.


neuromuscular-blocking serum (botulinum toxin) that paralyzes nerve cells on the muscle when this serum is injected into it.

cell renewal factor

cell turnover rate.


gel-like lumps of fat, water, and residues of toxic substances beneath the skin, usually around the hips and thighs of overweight people.

cosmetic surgery

elective surgery for improving and altering the appearance.


a medical procedure; strong exfoliation method using a mechanical brush to physically remove tissue down to the dermis.

dermal fillers

products used to fill lines, wrinkles, and other facial imperfections.


a treatment for cellulite.

foot reflexology

treatment of the body through reflex points located on the bottom of the feet.


spa treatments that use water.

injectable fillers

substances used in nonsurgical procedures to fill in or plump areas of the skin. Botox and dermal fillers are some.

Jessner's peel

a light to medium peel of lactic acid, salicylic acid, and resorcinol in an ethanol solvent.

laser resurfacing

procedure used to smooth wrinkles or lighten acne scars. Collagen remodeling stimulates growth of new collagen in the dermis.


light amplication stimulation emission of radiation; medical devices using electromagnetic radiation for hair removal and skin treatments.

light therapy

the application of light rays to the skin for the treatment of wrinkles, capillaries, pigmentation, or hair removal.


procedure that surgically removes pockets of fat.


breast surgery.

manual lymph drainage

stimulates lymph fluid to flow through the lymphatic vessels. This light massage technique helps to cleanse and detoxify the body.


a device that mimics the body's natural electrical energy to reeducate and tone facial muscles; improves circulation and increases collagen and elastin production.


a form of mechanical exfoliation.


procedure that does not remove tissue; wrinkle treatments that bypass the epidermis to stimulate collagen in the dermis for wrinkle reduction are nonablative.


carbolic acid; a caustic poison; used for peels and to sanitize metallic implements.

reconstructive surgery

defined as "restoring a bodily function." It is necessary surgery for accident survivors and those with congenital disfigurements or other diseases.


nose surgery that makes a nose smaller or changes its appearance.


a face lift. This removes excess fat at the jawline, tightens loose, atrophic muscles, and removes sagging skin.


minimizes varicose veins (dilated blood vessels) and other varicosities by injecting chemical agents into the affected areas or by laser treatments.

stone massage

the use of hot and cold stones in massage or in other treatments.

transconjunctival blepharoplasty

procedure performed inside the lower eyelid to remove bulging fat pads, which are often congenital.

trichloroacetic acid peels

a strong peel used to diminish sun damage and wrinkles.


damage or condition caused by sun exposure.


acids used to exfoliate the skin


lack of oil.


a factor that prohibits a treatment due to a condition; treatments could cause harmful or negative side effects to those who have specific medical or skin conditions.

couperose skin

redness; distended capillaries from weakening of the capillary walls.


lack of water.

Fitzpatrick Scale

a scale used to measure the skin type's ability to tolerate sun exposure.


abnormally thick buildups of cells.


pigment granules of melanocyte cells that produce melanin in the basal layer.


products that reduce transepidermal water loss to help hold in moisture and protect the skin's top barrier layer.


chains of amino acids; used to treat wrinkles and elasticity.

skin types

classification that describes a person's genetic skin type.


the center area of the face; corresponds to the "T" shape formed by the forehead, nose, and chin.


a chronic inflammatory skin disorder of the sebaceous glands that is characterized by comedones and blemishes.

acne excoriee

a disorder where clients purposely scrape off acne lesions, causing scarring and discoloration.

actinic keratoses

pink or flesh-colored precancerous lesions that feel sharp or rough, usually as the result of sun damage.


the absence of melanin pigment in the body, including skin, hair, and eyes; the technical term is congenital leukoderma.


a deficiency in perspiration, often a result of a fever or skin disease, that requires medical treatment.


dry,scaly skin from sebum deficiency, which can be due to aging, body disorders, alkalies of harsh soaps, or cold exposure.

atopic dermatitis

is genetically related to overreactive immune systems and is prevalent in people with nasal allergies and asthma.

bacterial conjunctivitis

pinkeye; very contagious.

basal cell carcinoma

the most common and the least severe type of skin cancer, which often appears as light, pearly nodules.


foul-smelling perspiration, usually in the armpits or on the feet.


a large blister containing water fluid; similar to a vesicle, but larger.


a large circumscribed inflammation of the subcutaneous tissue caused by staphylococci; similar to a furuncle (boil) but larger.


increased pigmentation; liver spots.


a tendency to clog follicles and cause a buildup of dead skin cells, resulting in comedones.


an open comedo or blackhead; a mass of hardened sebum and skin cells in a hair follicle. When the follicle is filled with an excess of oil, a blackhead forms. It is dark because it is exposed to oxygen and oxidizes. Closed ones do not have a follicular opening and are called milia or whiteheads.

contact dermatitis

an inflammatory skin condition caused by contact with a substance or chemical. Occupational disorders from ingredients in cosmetics and chemical solutions can cause it; also called dermatitis venenata.


dead cells form over a wound or blemish while it is healing, resulting in an accumulation of sebum or pus, sometimes mixed with epidermal material. An example is the scab on a sore.


a closed, abnormally developed sac containing fluid, infection, or other matter above or below the skin.


any inflammatory condition of the skin. Various forms of lesions, such as eczema, vesicles, or papules.


physician who treats skin disorders and diseases.


branch of science that studies and treats the skin and its disorders.


an inflammatory, painful itching of the skin, acute or chronic in nature, with dry or moist lesions. This condition should be referred to a physician. Seborrheic dermatitis is a common form of this.


swelling caused by a response to injury or infection.


redness caused by inflammation.


a skin sore or abrasion produced by scratching or scraping.


a crack in the skin that penetrates the dermis; ex. are chapped lips or hands.


inflammation of the hair follicles.


a subcutaneous abscess filled with pus; also called boils; caused by bacteria in the glands or hair follicles.

herpes simplex virus 1

this strain of the herpes virus causes fever blisters or cold sores; it is a recurring, contagious viral infection consisting of a vesicle or group of vesicles on a red, swollen base. The blisters usually appear on the lips or nostrils.

herpes simplex virus 2

this strain of the virus affecs the genitals.

herpes zoster

shingles, a painful skin condition from the chickenpox virus; characterized by groups of blisters that form a rash.


excessive perspiration caused by heat or body weakness. Medical treatment is required.


a thickening of the skin caused by a mass of keratinized cells.


overproduction of pigment.


an abnormal growth; many are benign, or harmless.


lack of pigment.


a contagious bacterial infection often occurring in children; characterized by clusters of small blisters.


a thick scar resulting from excessive growth of fibrous tissue (collagen).


cells composed of keratin.


an acquired, thickened patch of epidermis. A callus caused by pressure or friction is one.


abnormally thick buildup of cells.

keratosis pilaris

redness and bumpiness in the cheeks or upper arms; caused by blocked follicles.


freckles; small yellow-brown colored spots; when result from sunlight exposure are actinic, or solar ones; patches are referred to as large macules.


structural changes in tissues caused by damage or injury.


light, abnormal patches caused by a burn or congenital disease that destroys the pigment producing cells.


a flat spot or discoloration on the skin, such as a freckle. Neither raised nor sunken.

malignant melanoma

the most serious form of skin cancer. Black or dark patches on the skin are usually uneven in texture, jagged, or raised.


term for hyperpigmentation; pregnancy mask. This condition is triggered by hormonal changes and may fade with time.


also called whiteheads; whitish, pearl-like masses of sebum and dead cells under the skin. Common in dry skin types and may form after skin trauma, such as a laser resurfacing.

miliaria rubra

prickly heat; acute inflammatory disorder of the sweat glands resulting in the eruption of red vesicles and burning, itching skin from excessive heat exposure.


a brownish spot ranging in color from tan to bluish black. Some are flat, resembling freckles; others are raised and darker.


a birthmark or mole; malformation of the skin due to abnormal pigmentation or dilated capillaries.


also referred to as tumors, but these are smaller bumps caused by conditions such as scar tissue, fatty deposits, or infections.


a pimple; small elevation on the skin that contains no fluid but may develop pus.

perioral dermatitis

an acne-like condition around the mouth. These are mainly small clusters of papules that could be caused by toothpaste or products used on the face.

primary lesions

characterized by flat, non-palpable changes in skin color such as macules or patches, or an elevation formed by fluid in a cavity, such as vesicles, bullae or pustules.


the medical term for itching.


often referred to as "razor bumps"; resembles folliculitis without the pus.


a skin disease characterized by red patches covered with white-silver scales. It is caused by an overproliferation of skin cells that replicate too fast. Immune dysfunction could be the cause. Usually found in patches on the scalp, elbows, knees, chest, and lower back.


an inflamed papule with a white or yellow center containing pus, a fluid consisting of white blood cells, bacteria, and other debris produced from an infection.

retention hyperkeratosis

hereditary factor in which dead skin cells do not shed from the follicles as they do on normal skin.

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