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5 Written questions

5 Matching questions

  1. TQM theory/participate theory
  2. the role of a manager
  3. Bureaucratic
  4. Subcontractor
  5. laissez-faire
  1. a Cannot work for you regularly and is hired on an as needed basis
  2. b strictly by the book
    relies on rules and regulations acts like a police officer
    employees are permitted zero discretion
    little to no flexibility
  3. c getting people to what there supposed to
  4. d all levels of employees and managers work as a team toward the continuos quality improvement of services and products for guests
  5. e hands-off approach
    turns over control and delegating authority
    works well only when employees are self motivated
    doing as little leading as possible
    rare in hospitality field

5 Multiple choice questions

  1. focus on work
    best way theory
    applies scientific approach to human performance
    standardization of work procedures, methods, tools, and conditions
    resulting in consistency of product and services
  2. manages hourly employees. Focus on supervision and management
  3. a supervisor that performs the tasks of hourly employees. focus on work rather than employees
  4. Self-respect
    Independence
    Achievement
    Recognition
    Status
    Growth
  5. appeal to the higher order needs of the employee to reach beyond themselves and do more than they considered possible
    act as coach and mentor
    lead by example
    communicate and inspire employees about the misson goals, and objectives of the organization
    provide workers with meaningful, interesting, and

5 True/False questions

  1. Autocratic is what type of theoryfocus on work
    best way theory
    applies scientific approach to human performance
    standardization of work procedures, methods, tools, and conditions
    resulting in consistency of product and services

          

  2. 4 questions that turn a mistake into a learning environmentto support the customers and the employees that serve them

          

  3. What type is democraticviews themselves as sole decision maker
    gives orders and expects to be obeyed
    little concern for the opinion of others
    dictates tasks to be accomplished
    believes that employees will understand this approach

          

  4. Humanistic Theoryfocus shifted from work to people: emphasis on the importance of workers as individuals
    workers give a sense of belonging
    happy employees=productivity

          

  5. Non exempt employeesare covered by Federal and state wages and hour laws. They are hourly employees that are guaranteed min wage and overtime