PMBOK Chapter 8: Quality Management

4.0 (1 review)
PMBOK definition of quality
Click the card to flip 👆
1 / 27
Terms in this set (27)
PMBOK definition of quality
The degree to which the project fulfills requirements
Quality assurance
Process of auditing quality requirements and results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
Quality vs grade
Low grade might be an option, low quality is not

Grade is a category assigned to projects or services having the same functional use, but different technical characteristics.
Marginal Analysis
The point where benefits from improving quality equals the incremental cost of achieving that quality.
Impact of poor quality
- Increased costs
- Decreased profits
- Low morale
- Low customer satisfaction
- Increased risk
- Rework
- Schedule delays
Plan Quality Management
- Defines quality for the project, product and project management
- Plans how quality will be achieved
- Identify organizational or industry practices, standards applicable to the project
- Can include project management processes
Perform Quality Assurance
- Focuses on work being done on the project
- Ensure the team is following organizational policies, standards and processes as planned to produce deliverables
- Project manager looks for process improvements
Control Quality
- Examines the actual deliverables
- Ensure the deliverables are correct and meet the planned quality level
7 basic quality tools
- Cause and effect diagram
- Flowchart
- Checksheet
- Pareto diagram
- Histogram
- Control chart
- Scatter diagram
Cause and effect diagram
- Start with an issue or a quality requirement, work backward to identify the root cause
- Creative way to look at problem causes
- Can identify the best way to plan/clarify quality
- Helps stimulate thinking, generate discussion
- Explore factors resulting in desired outcome