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41 terms

Airman Leadership school Summative

STUDY
PLAY
Change Management Roles
Sponsor
Agent
Target
Requirements of standard
4 requirements -
Measurable
Attainable
Specific
Observable
Cycles of Change
Directive
Participative
Phases of Change
Unfreezing
Change
Refreezing
Influences of group dynamic
Motives
Values
Personality
Motives are..
impulses, what drives goals
Values are...
come from upbringing, views on life
Personality is
constant behavior
Types of teams
4 Types of Teams -
Process improvement
Project
Action
Workcenter
Stages of teams
5 Stages -
Forming
Storming
Norming
Performing
Adjourning
Team needs
Task
Individual
Maintenance
Individual needs are
basic personal needs (social, safety, self-esteem, self-actualization, physiological)
How find Root Causes
5 ways -
5 whys?
Brainstorming
Fish bone diagram
creative thinking
problem solving
Maintenance needs
morale, communication, respect (feelings of teams)
Levels of Change
Knowledge
Attitude
Individual
Steps of Problem Solving
8 Steps-
Clarify/ Validate
Break down
Improvement target
Root Causes
Countermeasures
See countermeasures through
Confirm Results
Standardize
Task needs are..
resources that are needed for job (paper, printers, tools)
Problem statement qualities...
Quantity, quality, time, cost or anything that quantifies/qualifies problem
Traits of countermeasures
3 Traits-
Effective
Feasible
Impact
Subordinate Needs
6 Needs -
Information
Education
Training
Counseling
Corrective action
Recognition
Step 3- Improvement Target contains
Goal statement
The Goal statement is...
B-SMART
Balance
Specific
Measurable
Attainable
Results Focused
Timely
Step 1 of problem solving
Clarify problem - problem statement
Step 6 of problem solving...
See countermeasures through
Principles of CML
6 Principles
Know Job
Mentor
Set Example
Care
Communicate
Responsibility
6 S's of countermeasures
Sort
Straighten
Shine
Standardize
Sustain
Safety
Confirm Results in problem solving by
conducting review, reward, recognize
In step 5 of problem solving develop the...
Action Plan (countermeasures for solving problem)
If problem results are not effective
Go to step 4- determine root causes
Last step of problem solving
Standardize results - T.O.s AFI's, procedures, etc
Effectiveness Attributes
Aptitude
Conditioning
Inclination
Capability =
Aptitude x Conditioning
Effectiveness =
Capability x Inclination
Task circumstances
3 circumstances-
Complexity
Time
Safety
Improve Performance and Development by...
Job rotation
Enlargement - more responsibility
Enrichment - freedom/ ownership
Steps of Evaluation process
6 steps
Standards
Monitor
Evaluate
Performance Feedback
Sound Admin decisions
Improvement Plan
Team Roles
3 Roles -
Leader
Facilitator
Member
Types of conflict management
Relationship
Task
Sources of conflicts
Relationship
Roles
Interest
Values
Communication
Interpretation Data
Procedures
Value and Waste analysis
8 Ways -
Defects
Over production
Waiting
Non standard over processing
Transportation
Intellect
Motion
Excess Inventory
Evaluation Pitfalls
5 Types
Bias
Stereotype
Emotional
Inadequate Planning
Faulty Ratings