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debilitative emotions

Emotions that prevent a person from functioning effectively.

emotional contagion

The process by which emotions are transferred from one person to another.

emotion labor

Managinng and even suppressing emotions when doing so is both appropriate and necessary.

faciliatative emotions

Emotions that contribute to effective functioning

fallacy of catastrophic expectations

The irrational belief that the worst possible outcome will probably occur.

fallacy of approval

The irrational belief that it is vital to win the approval of virtually every person a communicator deals with.

fallacy of causation

The irrational belief that emotions are caused by others and not by the person who has them.

fallacy of helplessness

The irrational belief that satisfaction in life is determined by forces beyond one's control.

fallacy of overgeneralization

Irrational beliefs in which conclusions are based on limited evidence or communicators exaggerate their shortcomings.

fallacy of perfection

The irrational belief that a worthwhile communicator should be able to handlle every situation with complete confidence and skill.

fallacy of shoulds

The irrational belief that people should behave in the most desirable way.


Rethinking the meaning of emotionally charged events in ways that alter their emotional impact.


Dwelling persistently on negative thoughts that, in turn, intensifies negative feelings.


The nonvocal process of thinking, sometimes referred to as intrapersonal communication.

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