How can we help?

You can also find more resources in our Help Center.

50 terms

Communication

Section 2
STUDY
PLAY
Sense of Sight
notes the color of skin, swelling or edema, presence of a rash or sore, color of urine or stool, amt. of food eaten and other similar factors
Sense of Smell
alerts the HCW to body odor or unusual odors of breath, wounds, urine or stool (feces)
Sense of Touch
used to feel the pulse, dryness or temperature of the skin, perspiration and swelling (edema)
Sense of Hearing
used while listening to respirations, abnormal body sounds, coughs, and speech
Communication
being able to communicate important information to a pt, a colleague, or your supervisor is an essential skill in any profession, written, oral, and nonverbal using body language
Comm.
the exchange of information, thoughts, ideas and feelings
Feedback (reflection)
method that can be used to determine if comm. was successful and can be verbal or nonverbal
Listening
paying attention to and making an effort to hear what the other person is saying
Comm. Barrier
something that gets in the way of clear comm.
Culture
consists of the values, beliefs, attitudes, and customs shared by a group of people and passed on from one generation to the next
Stereotypes
process of assuming that everyone in a particular group is the same
Aphasia
language impairment; loss of ability to comprehend or speak normally
Dysarthria
weakness or paralysis of muscles of lips, tongue, and throat. May be due to brain damage from a stroke or accident
Empathy
identification with, and understanding of, another's situation, feeling or motives
Jargon
specialized or technical language of a trade, a profession, or a group of people
Biases
tendencies, prejudices
Cc:
carbon copy
Bc:
blind copy
Memos
memorandums
CPU
central processing unit
Verbal
spoken words or written words
Non-verbal
such as facial expressions, body language, gestures, eye contact and touch to convey messages or ideas
Fax
facsimile
E-Mail
electronic mail
Twitter
blog
Sender
individual who creates a message to convey info or an idea to another person
Message
info, ideas, or thoughts
Receiver
individual who receives the message from the sender
Message
must be clear in terms both the sender and receiver understands
Sender
must deliver the message in a clear and concise manner-correct pronunciation and the use of good grammar
Receiver
must be able to hear and receive the message-ex; pts with hearing or visual impairments or pts with limited English-speaking abilites
Receiver
must be able to understand the message-using unfamiliar terms and HCW being aware of their own prejudices and attitudes
Interruptions or Distractions
must be avoided-can interfere with any comm.-talking while the person is on the phone or watching t.v
Good Listening Skills
require constant practice
Good Listening Skills
will allow you to receive the entire message a person is trying to convey to you and allow the pt to express fears and open the way to more effective comm.
Physical Disabilities
deafness or hearing loss; blindness or impaired vision; aphasia or speech impairments
Psychological Attitudes
prejudice or biases, attitudes, and personality
Cultural Diversity
beliefs and practices regarding health and illness, language differences, eye contact, presence of terminal illness, and touch
Know-It-All
emphasize their superiority through lecturing, advising and appealing to reason
Commander-In-Chief
orders the upset person to get rid of those negative feelings
Moralist
tells the upset person what he or she should or shouldn't or must feel and do
Judges
pronounces a person guilty without a trial
Language Differences
exist when HCW is not fluent in the language the pt speaks therefore the need to speak slowly, use simple words, use gestures or pictures to clarify the meaning of words, use non-verbal comm. in the form of a smile or gentle touch, and avoid the tendency to speak louder
Eye Contact
when culturally unacceptable it shouldn't be done, but in USA it is culturally acceptable
Computers
are processors of information, processing large amts. of info at incredible speeds, accurately, and consistently, are used to communicate standards of care and to guide the practitioners in making pt. care decisions
Computer Uses
recording physicians' notes and orders, creating, charting, ordering, processing, performing, and researching
Contingency
events that may occur, but are not intended likely to happen
Subjective
can't be seen or felt and are commonly called symptoms made by the pt and should be reported in the exact word of the pt. and put in quotation marks
Objective
can be seen or measured and are commonly called 'signs" Ex: bruise, cut
Errors
cross out neatly with a straight line, record error by it, write the correct word, initials of person making the error