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Sense of Sight
notes the color of skin, swelling or edema, presence of a rash or sore, color of urine or stool, amt. of food eaten and other similar factors
Sense of Smell
alerts the HCW to body odor or unusual odors of breath, wounds, urine or stool (feces)
Sense of Touch
used to feel the pulse, dryness or temperature of the skin, perspiration and swelling (edema)
being able to communicate important information to a pt, a colleague, or your supervisor is an essential skill in any profession, written, oral, and nonverbal using body language
method that can be used to determine if comm. was successful and can be verbal or nonverbal
consists of the values, beliefs, attitudes, and customs shared by a group of people and passed on from one generation to the next
weakness or paralysis of muscles of lips, tongue, and throat. May be due to brain damage from a stroke or accident
such as facial expressions, body language, gestures, eye contact and touch to convey messages or ideas
must deliver the message in a clear and concise manner-correct pronunciation and the use of good grammar
must be able to hear and receive the message-ex; pts with hearing or visual impairments or pts with limited English-speaking abilites
must be able to understand the message-using unfamiliar terms and HCW being aware of their own prejudices and attitudes
Interruptions or Distractions
must be avoided-can interfere with any comm.-talking while the person is on the phone or watching t.v
Good Listening Skills
will allow you to receive the entire message a person is trying to convey to you and allow the pt to express fears and open the way to more effective comm.
deafness or hearing loss; blindness or impaired vision; aphasia or speech impairments
beliefs and practices regarding health and illness, language differences, eye contact, presence of terminal illness, and touch
exist when HCW is not fluent in the language the pt speaks therefore the need to speak slowly, use simple words, use gestures or pictures to clarify the meaning of words, use non-verbal comm. in the form of a smile or gentle touch, and avoid the tendency to speak louder
when culturally unacceptable it shouldn't be done, but in USA it is culturally acceptable
are processors of information, processing large amts. of info at incredible speeds, accurately, and consistently, are used to communicate standards of care and to guide the practitioners in making pt. care decisions
recording physicians' notes and orders, creating, charting, ordering, processing, performing, and researching
can't be seen or felt and are commonly called symptoms made by the pt and should be reported in the exact word of the pt. and put in quotation marks
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