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34 terms

kinns-ch10-scheduling appointments

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automatic call routing
a software system that answers phones automatically and routes calls to staff after the call responds to promptts
disruption
An interruption of the orderly course of something; a disturbance; a breakdown
established patients
patients who are returning to the office who have previously been seen by the physician.
expediency
a means of achieving a particular end, as in a situation requiring haste or caution.
integral
Necessary to complete something; essential
interaction
communication between two or more things
intermittent
periodic; on and off; stopping and starting at intervals
interval
space or time between two items or events
matrix
the surroundings within which something begins or develops
no-show
a person who fails to keep an appointment without giving advance notice.
prerequisite
Something that is necessary to an end or to carry out a function
proficiency
Competency as a result of training or practice
reimbursment
Compensation or repayment for health services already rendered
screening
evaluating patient symptoms to determine emergent needs
socioeconomic
relating to a combination of social and economic factors.
template
A designed and formatted document on which new documents are based
wave scheduling
a certain number of patients are scheduled to arrive at the same time and the patients are seen in the order in which they arrive
modified wave scheduling
small groups of patients are scheduled at intervals throughout the hour
double-booking
scheduling two patients to see the physician at the same time
flexible office hours
adding extended office hours
grouping procedures
scheduling appointments based on procedures
advance booking
appointments made months in advance
inpatient surgeries
a client is admitted to the hospital after surgery, expected to remain at least overnight
outpatient surgeries
procedures performed on clients who return home the same day
outside visits
physiician makes house calls, visits patiens in nursing facilities
late patients
advise patients to arrive 30 minutes before scheduled time
physician referrals
another physician telephons and requests that the patient be seen that day
failed appointment
paitents tend to forget the apointment or lose appt card
appointment cards
these help patients remember the exact date and time of their next appointment
confirmation calls
call to remind patient of their appointment
e-mail reminders
e-mail to remind patient of their appt
mailed reminders
piece of mail sent out to remind patient of thier appt
pharmaceutical representatives
(detail persons) bring & try to sell to the physician products that might be useful in their medical practice.
patient education
Instruction to patient to promote health