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Chapter 8 (Project Quality Management)
Terms in this set (33)
Project Quality Management
Includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. It implements the quality management system through policy and procedures with continuous process improvement activities conducted throughout.
Project Quality Management Processes
Plan Quality, Perform Quality Assurance, Control Quality
Modern Quality Management and Project Management both recognize the importance of...
Customer Satisfaction, Prevention Over Inspection, Continuous Improvement, and Management Responsibility.
The process of identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with relevant quality requirements and/or standards
Plan Quality Inputs
Project Management Plan, Stakeholder Register, Risk Register, Requirements Documentation, Enterprise Environmental Factors, Organizational Process Assets
Plan Quality Tools and Techniques
Cost-Benefit Analysis, Cost of Quality, Seven Basic Quality Tools, Benchmarking, Design of Experiments, Statistical Sampling, Additional Quality Planning Tools, Meetings
Plan Quality Outputs
Quality Management Plan, Process Improvement Plan, Quality Metrics, Quality Checklists, Project Documents Updates
The primary benefits of meeting quality requirements can include less rework, higher productivity, lower costs, and increased stakeholder satisfaction.
Cost of Quality
Includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework)
Graphic display of process data over time and against established control limits and that has a center line that assists in detecting a trend of plotted values toward either control limit. Used to determine whether or not a process is stable or has predicable performance. Upper and lower specification limits are based on requirements of contract. **Can be used to monitor various types of output variables. Used most frequently to track repetitive activities
Design of Experiments (DOE)
Is a statistical method for identifying which factors may influence specific variables of a product or process under development or in production. IT should be used during the Plan Quality process to determine the number and type of tests and their impact on cost of quality. ***Provides a statistical framework for systematically changing all of the important factors, rather than changing the factors one at a time.
Choosing part of a population for inspection. Sample frequency and sizes should be determined during Plan Quality process so the cost of quality will include the number of tests, expected scrap, etc.
Proprietary Quality Management Methodologies
Things like Six Sigma, Lean Six Sigma, Quality Function Deployment, etc
Quality Management Plan
Describes how the project management team will implement the performing organization's quality policy.
Describes a project or product attribute and how the control quality process will measure it. A measurement is an actual value.
Process Improvement Plan
It details the steps for analyzing project management and product development processes to identify activities that enhance their value.**Areas to consider: Process Boundaries, Process Configuration, Process Metrics, Targets for Improved Performance
Perform Quality Assurance
The process of auditing the quality requirements and the results form quality control measurements to ensure appropriate quality standards and operational definitions are used
Perform Quality Assurance Inputs
Quality Management Plan, Process Improvement Plan, Quality Metrics, Quality Control Measurements, Project Documents
Perform Quality Assurance Tools and Techniques
Quality Management and Control Tools, Quality Audits, Process Analysis
Perform Quality Assurance Outputs
Change Requests, Project Management Plan Updates, Project Documents Updates, Organizational Process Assets Updates
Is a structured, independent review to determine whether project activities comply with organizational and project policies, process, and procedures. **Effort to correct any deficiencies should result in a reduced cost of quality and increase in sponsor or customer acceptance of the project's products.
Quality Audits Objectives
Identify all the good/best practices being implemented, Identify all the gaps/shortcomings, Share the good practices in similar projects, Proactively offer assistance in a positive manner to improve implementation of processes to help raise productivity, and Highlight contributions of each audit in the lessons learned
Follows steps outlined in the process improvement plan to identify needed improvements. Also examines problems experienced, constraints experiences, and non-value-added activities identified during process operation. **Includes root cause analysis
Process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. Quality standards include project processes and product goals.
Control Quality Inputs
Project Management Plan, Quality Metrics, Quality Checklists, Work Performance Data, Approved Change Requests, Deliverables, Project Documents, Organizational Process Assets
Control Quality Tools and Techniques
Seven Basic Quality Tools, Statistical Sampling, Inspection, Approved Change Requests Review
Control Quality Outputs
Quality Control Measurements, Validated Changes, Verified Deliverables, Work Performance Info, Change Requests, Project Management Plan Updates, Project Documents Updates, Organizational Process Assets Updates
Cause and Effect Diagrams
AKA Ishikawa Diagrams or Fishbone Diagrams illustrate how various factors might be lined to potential problems or effects. ***Possible root cause can be uncovered by continuing to ask "why" or "how" along the lines.
Is a specific type of histogram, ordered by frequency of occurrence. Shows how many defects were generated by type or category of identified cause. Rank ordering is used to focus corrective action.
Similar to a control chart without displayed limits, a _______ chart shows the history and pattern of variation. It is a line graph that shows data points plotted in the order in which they occur. It shows trends in a process over time, variation over time, or declines or improvements in a process over time. **Trend analysis is preformed using run charts. Trend analysis is used to monitor: Technical Performance and Cost and Schedule Performance
Shows the relationship between two variables. It allows the quality team to study and identify the possible relationship between changes observes in two variables. Dependent variables versus independent variables are plotted. the closer the points are to a diagonal line, the more closely they are related.
Seven Basic Quality Tools
A.K.A 7QC Tools; Cause and Effect Diagrams, Flowcharts, Checksheets, Pareto Diagrams, Histograms, Control Charts, Scatter Diagrams
Quality Management and Control Tools
Affinity Diagrams, Process Decision Program Charts (PDPC) Interrelationship Digraphs, Tree Diagrams, Prioritization Matrices, Activity Network Diagrams, Matrix Diagrams
THIS SET IS OFTEN IN FOLDERS WITH...
Project +: Chapter 10 - Closing the project
PMP Chapter 5 (Project Scope Management)
Project Management - Chapter 7
Chapter 6 (Project Time Management)
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