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53 terms

HB267 - exam 2

STUDY
PLAY
all communication includes three primary elements which are
sender, message, receiver
the management function of organization involves
grouping activities and delegation authority to accomplish them
managerial adaptation to changing economical, political, social and technological conditions is referred to as:
balance
"span of management" refers to:
the number of people one manager can effectively manage
the 80/20 rule, 80% of the outcome typically results from 20% of the input is also referred to as:
pareto analysis
the management function of control:
involves ensuring that plans are being followed
effective intercultural communications requires an understanding of many issues including the rate, pitch, and volume of the voice providing the message. this is referred to as:
paralanguage
general and functional managers differ from each other because
general managers have responsibility for the functions of the entire operations, while functional managers have responsibility only for a specific area
responsibility is defined as:
the obligation to perform assigned activities
the key to a quality assurance program is
setting goals and objectives
a manager must make a decision about potential revenues and expenses two years from now in order to plan for expansion. which decision making condition would this be considered to be?
condition of uncertainty
what occurs when organizational units are defined by the production units involved?
process departmentalization
when selecting a food supplier a foodservice manager compares the dependability, price and variety of products offered by three different suppliers. this illustrates which step in the decision process?
evaluating alternatives
which of the following are considered decisional roles?
disturbance handler and negotiator
according to mazlow's ascending hierarchical needs theory, which of the following needs would be the second to be addressed?
safety
the process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed
job analysis
an example of an input to a foodservice system would be
human resources
the concept of valence in expectancy theory is
the value an employee places on rewards offered by a company
accountability is
being responsible for one's actions
situational leadership would suggest that
behavior of effective leaders depends upon the situation
group decision making is less likely to be used for:
programmed decisions
policies are important in organizations because they
provide a general guide for organizational behavior
in centralized organization, decisions are mostly made
by upper level management
the basic model of a system contains which of the following three components?
inputs, outputs, and transformations
which of the following types of power come from the charisma exhibited by an individual in an organization?
expert
authority is defined as
the right of a manager to direct others
group decision making is particulate effective:
when two or more of the organization's units will be affected by a decision
the first primary step of decision-making is:
definition of the problem
the transformation portion of the systems model includes:
management functions, functional subsystems and linking processes
conceptual skill
is the ability to understand how change may impact an organization
the process of influencing the activities of employees toward goal achievement is termed
leadership
desired results for a definite level of quality for a specified job are termed:
performance standards
an open system differs from a closed system in that:
an open system has a continuous interaction with the environment, while a closed system does not
corporate culture is defined as:
shared philosophies, values, assumptions and norms
group-think occurs when
reaching an agreement becomes more important than finding the best decision
which of the following would be characteristic of a "theory Y" manger's beliefs about the average employee?
will exercise self-direction in the service of objectives to which they are committed
the term efficiency means:
achieving outcomes with minimum inputs
a system is a:
collection of interrelated parts
which of the following activities would be considered part of the interpersonal role of a manager
hiring and training staff
in group decision making, risky shift refers to:
phenomena where individuals in a group accept more risk as a group than they would as individuals
the process of comparing your operation's performance against those considered front-runners in the industry termed:
benchmarking
decisions that are related to purposes, objectives and activities of the business are termed:
organizational
technical skill:
is most important at the start of one's management career
the fact that the word "diner" may mean a place to eat a meal to one person, while the person eating the meal to another person is an example of
a barrier of communication
responsibilities usually associated with the staffing function of management include:
recruiting, training, and evaluating employees
a group of people working together in some form of coordinated effort to attain objectives is termed:
an organization
which of the following would be considered part of the decisional role of a manager?
changing the menu to incorporate new items
standards are important in the control process because they:
define the dimensions for what is expected to happen
the term effectiveness means:
choosing the appropriate objectives
an employee's general attitude about their job is referred to as:
job satisfaction
power, status, and hierarchical relationships are an example of:
delegation of authority
the portion of the system model that is used to coordinate the activities of the system so that goals and objectives can be accomplished is termed:
linking processes
the management function of planning
involves determining in advance what should happen