Create an account
Transferring or carrying from a book of original entry to a ledger; entering figures in an accounting system.
Also called the write it once system; a method of tracking patient accounts that allows figures to proved accurate through mathematic formulas.
At what telephone number can you be reached? Where are you located? What are the chief symptoms? When did they start? Has this happened before? Are you alone? Do you have transportation?
An organization under contract to the government as well as some private plans to act as financial representatives in handling insurance claims from providers of health care.
Third party payor
Someone other than the patient, spouse, or parent who is responsible for paying all or part of the patients medical cost.
An entry on an account constituting an addition to a revenue, net worthy, or liability account; the balance in a persons favor in an account.
Complete phone message
whom the call is directed, name of person calling, daytime or evening, phone number, reason for call, action to be taken, date and time of call, initials person taking the call.
the provision of medical care to physician colleagues or their families and staff free of share or at a reduced fee.
An entry on an account constituting an addition to an expense or asset account or a deduction from a revenue, a net worth, or a liability account.
Doctors name, your name and ask if you can help them. Smile because patients can hear it.
First appointment information
Patients full name, birthdate, address, telephone number and chief complaint.
Handling angry callers
Say that the matter will be discussed with the physician as soon as possible and the patient will be called later if answers are not readily available, a friendly assurance that the situation is important and that every attempt will be made to find the answer quickly will usually calm angry feelings. Always avoid getting angry and try speaking in a calm voice.
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